Summary
Overview
Work History
Skills
Awards
Timeline
Generic

Danielle Cesaro Miller

Commerce Township,MI

Summary

Detail-oriented and dependable professional with 27+ years of success in administrative, sales support, and customer service roles with FedEx. Expert in resolving complex B2B client issues, optimizing pricing and account structures, supporting field sales teams, and driving process improvements. Highly skilled in FedEx systems (CHT, CPM, iSell), Microsoft Office, Salesforce, and project support. Trusted team player known for precision, initiative, and cross-functional collaboration.

Overview

29
29
years of professional experience

Work History

Sales Support Specialist, Healthcare & GPOs

FedEx Services
01.2020 - Current
  • - Supported strategic healthcare 30 accounts with pricing, hierarchy updates, and billing resolution.
  • - Conducted pricing audits and GPO membership validation; collaborated with vendor teams to improve accuracy.
  • - Trained sales reps on internal tools; created/upgraded SOPs and job aids for GPO to roll out to Vendors.

Sales Administrative Assistant

FedEx Services
01.1997 - 01.2020
  • - Supported $110M+ district: adjustments, segmentations - alignment, and performance reports.
  • - Handled escalations for at-risk accounts as a single source of contact.
  • - Managed office operations, vendor contracts, budget tracking, expense reports, and travel booking.
  • - Mentored and trained new Administrative Assistants.
  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.

Inside Sales & Customer Service (Part-Time Family Owned)

Aresco Automotive
01.2012 - 01.2019
  • - Managed B2B/B2C sales, service scheduling, inventory, and logistics coordination. Help grow sales from $900k in the first year to over $1.50M.
  • - Represented company at trade shows, handling lead generation and customer follow-ups.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.

Skills

  • Sales Support Administrative Coordination B2B Client Relations
  • Problem Solving
  • Teamwork
  • Flexibility
  • Pricing & Invoice Resolution FedEx Tools: CHT, CPM, iSell SOP/Job Aid Creation
  • Microsoft Office Suite Salesforce Vendor & Event Management

Awards

Bravo Zulu Awards (FY22–FY24) | Rising Star (FY24), Purple Choice (Q3 FY22) | Full-Service Support (Q3 FY22)

Timeline

Sales Support Specialist, Healthcare & GPOs

FedEx Services
01.2020 - Current

Inside Sales & Customer Service (Part-Time Family Owned)

Aresco Automotive
01.2012 - 01.2019

Sales Administrative Assistant

FedEx Services
01.1997 - 01.2020

Similar Profiles

CREATE PROFILE