Danielle Chambers
Paragould,AR
Summary
Adept at driving business growth and fostering strong customer relationships, I leveraged my expertise in business management and staff leadership at Little Hands With Big Imaginations to significantly enhance operational efficiency. My background also includes excelling in high-pressure environments at Don's Steakhouse, where my adept multitasking and communication skills ensured high customer satisfaction and repeat business. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Owner/Director
Little Hands With Big Imaginations
05.2012 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with parents/guardians and children of all ages, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and making sure all state regulations were met.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving many goals and accomplishments throughout my career with Early childhood education.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the daycare business.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Used knowledge of other daycare facility trends to create value-added solutions to my business.
- Established, optimized and enforced business policies to maintain consistency throughout the years of business.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Waitress/Server
Don's Steakhouse
01.2003 - 03.2009
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Hoxie High School
Hoxie, AR05.2006
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Working under pressure and multitasking in difficult situations
- Business Management
- Business Planning
- Staff Management
- Staff hiring
- Business Development
- Customer Service
- Decision-Making
Timeline
Owner/Director
Little Hands With Big Imaginations
05.2012 - Current
Waitress/Server
Don's Steakhouse
01.2003 - 03.2009
High School Diploma -
Hoxie High School
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