Danielle Chang
Naperville,IL
Summary
Proficient in organizing and executing memorable events, with a strong focus on guest experience and operational efficiency. Expertise in training staff and fostering strong relationships with customers to boost loyalty and retention.
Overview
1
1
Language
1
1
Certification
3
3
years of professional experience
Work History
Party Supervisor
Main Event Entertainment
Warrenville, IL
07.2024 - Current
- Organized and executed birthday parties, ensuring a seamless experience for guests.
- Coordinated with staff to manage event timelines and guest needs effectively.
- Trained new team members on event setup and customer service protocols.
- Implemented feedback mechanisms to refine party offerings and improve guest experiences.
- Fostered relationships with repeat customers, enhancing loyalty and retention rates.
- Mentored junior staff members, promoting teamwork and enhancing overall performance.
- Enhanced guest satisfaction by efficiently managing party operations and addressing concerns promptly.
Party Hostess
Urban Air Trampoline and Adventure Park
Naperville, IL
12.2023 - 07.2024
- Assisted guests in selecting packages, providing tailored recommendations based on preferences.
- Facilitated communication between guests and park staff to address needs promptly.
- Developed engaging activities that increased guest participation and satisfaction levels.
- Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
- Completed opening and closing checklists of the facility to verify security of building, staff and parking area.
- Completed party checklist to confirm each party received contracted elements of the party package.
- Explained facility attractions to party guests and answered customer questions.
Education
High School Diploma -
Metea Valley High School
Aurora, IL05.2026
Associate of Science - Nursing
College of DuPage
Glen Ellyn, IL05.2028
Skills
- Event marketing
- Crisis resolution
- Event coordination
- Brand awareness
- Contract review
Certification
BLS
CNA
Languages
Korean
Native or Bilingual
Timeline
Party Supervisor
Main Event Entertainment
07.2024 - Current
Party Hostess
Urban Air Trampoline and Adventure Park
12.2023 - 07.2024
Associate of Science - Nursing
College of DuPage
High School Diploma -
Metea Valley High School