Danielle Chavez
Bardstown,KY
Summary
Proven leader in hospitality management with a track record of enhancing customer satisfaction and streamlining workflow at Holiday Inn Express And Suites. Skilled in customer service and administrative tasks, adept at training staff and optimizing operations. Excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
4
4
years of professional experience
Work History
Front Office Manager
Holiday Inn Express And Suites
11.2023 - Current
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Worked hand in hand with Director of Sales to orchestrate group events.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
Front Desk Attendant
Holiday Inn Express And Suites
03.2023 - 11.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
- Contributed to team efficiency by assisting other departments when required, demonstrating flexibility in role responsibilities.
- Processed payments accurately and securely for both room charges and incidental expenses during guest stays.
- Provided knowledgeable recommendations on local attractions, restaurants, transportation options, promoting positive interactions between guests and the hotel brand.
- Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
- Assisted with guest reservations, ensuring accuracy and timely communication of booking details.
Quality Control Inspector
Takigawa
06.2022 - 02.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Utilized quality control software to track and analyze product data.
Quality Control Inspector
American Fuji Seal
03.2020 - 01.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Updated quality control records and reports.
- Monitored product quality at all stages of production process.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Education
GED -
College of The Mainland
Texas City, TX07.2007
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
- Hospitality services
- Administrative Skills
- Training and coaching
Timeline
Front Office Manager
Holiday Inn Express And Suites
11.2023 - Current
Front Desk Attendant
Holiday Inn Express And Suites
03.2023 - 11.2023
Quality Control Inspector
Takigawa
06.2022 - 02.2023
Quality Control Inspector
American Fuji Seal
03.2020 - 01.2022
GED -
College of The Mainland