Danielle Chavez
Lakewood,CO
Summary
Dynamic manager with a proven track record at Colorado Ophthalmology Associates, enhancing operational efficiency through strategic planning and effective team leadership. Skilled in conflict resolution and electronic health record management, I foster a culture of continuous improvement, driving high customer satisfaction and optimizing patient care delivery pathways.
Overview
2026
2026
years of professional experience
Work History
Manager
Colorado Ophthalmology Associates
04.2014 - 04.2025
- Streamlined patient scheduling processes to enhance operational efficiency.
- Led team meetings to ensure alignment on clinic goals and performance expectations.
- Developed training materials for new staff, fostering a culture of continuous learning.
- Implemented electronic health record systems to improve data accuracy and accessibility.
- Coordinated cross-departmental initiatives to optimize patient care delivery pathways.
- Managed vendor relationships to ensure timely supply chain deliveries and inventory management.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Patient Service Representative
Associates in Eyecare
2003 - 2014
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Coordinated insurance verification processes to ensure accurate billing and coverage information.
- Maintained electronic health records with high accuracy, ensuring compliance with privacy regulations.
- Assisted in training new staff on office procedures and patient interaction protocols.
- Implemented feedback mechanisms to gather patient insights for continuous improvement of services offered.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Software to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Restaurant Hostess
Jose O"sheas
1993 - 2003
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and guest flow.
- Coordinated with waitstaff to communicate guest needs and enhance service efficiency.
- Trained new host staff on best practices for customer service and restaurant operations.
- Oversaw daily opening and closing procedures to maintain operational standards.
- Monitored dining area for cleanliness and organization, contributing to positive guest experiences.
- Assisted in resolving guest concerns swiftly, maintaining high levels of satisfaction.
- Implemented process improvements for seating logistics, reducing wait times during peak hours.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
High School Diploma -
Alameda High School
Lakewood, COSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Staff training and development
- Task delegation
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Performance management
- Shift scheduling
- Sales techniques
- Conflict resolution
- Schedule preparation
Timeline
Manager
Colorado Ophthalmology Associates
04.2014 - 04.2025
Patient Service Representative
Associates in Eyecare
2003 - 2014
Restaurant Hostess
Jose O"sheas
1993 - 2003
High School Diploma -
Alameda High School