Danielle Chevious
Conyers,GA
Summary
Well-qualified Training/Sales Specialist adept at planning and implementing onsite and remote training programs. Enthusiastic personality with a hands-on, creative style. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic personality with a hands-on, creative style. Ready to apply 20 years' experience to a challenging long-term position.
Overview
20
20
years of professional experience
Work History
SDS ECR/EDR Blend Specialist
Amazon
09.2017 - Current
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Developed highly empathetic customer relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Collaborated with team members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with customers and team members.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Supervisor
Best Buy
10.2006 - 04.2016
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Promoted exceptional customer service by engaging clients on sales floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Store Trainer
Bed Bath & Beyond
02.2004 - 10.2006
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and monitored employee recognition programs.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Worked alongside global business leader to deploy new training strategies.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Supervised and effectively trained employees to decrease process lags and boost productivity.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Trained and mentored new personnel hired to fulfill various roles.
Education
Associate of Arts - Social Work
Faulkner University
Mobile, ALSkills
- Strong Communication and Interpersonal Skills
- Conduct Orientations and Training
- Training Development and Execution
- Policy Interpretation
- Effective Working Relationships
- Performance Metrics Analysis
- Complex Problem-Solving
- Speaking
Timeline
SDS ECR/EDR Blend Specialist
Amazon
09.2017 - Current
Sales Supervisor
Best Buy
10.2006 - 04.2016
Store Trainer
Bed Bath & Beyond
02.2004 - 10.2006
Associate of Arts - Social Work
Faulkner University