Danielle Chiavaroli
Wareham,MA
Summary
An experienced, Personable Medical Assistant bringing several years of hands-on experience excellent clinical, administrative office and communication skills. I strive to achieve patient satisfaction.Hard working, highly organized and can multi-task in a fast paced work environment. Resourceful, adaptable and a goal-oriented professional with good decision making skills. Eager to further my experience with a reputable health care facility where I can best apply my clinical and office skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Wiegandt and Associates
Wareham, MA
08.2020 - Current
- With years of experience as a medical assistant, I have had the opportunity to work in various clinical and administrative settings. In these roles, I have consistently demonstrated a strong work ethic and a commitment to providing the highest quality of care to patients. Whether I am handling clinical procedures or managing administrative tasks, I approach each responsibility with dedication and thoroughness. My goal is to contribute to the efficiency and success of the healthcare team while ensuring excellent patient experiences.
- Prior to the patient's appointment, I make sure to verify their insurance coverage to proactively notify them of any potential out-of-pocket expenses.
- I submit patient referrals to their insurance carriers, and if necessary, I complete prior authorizations by including any relevant medical documentation. I carefully review the patient's medical history related to the required prior authorization to achieve the best possible outcome, which is getting the services covered by insurance. Making sure that this is all done before the patient's appointment.
- I provide letters of medical necessity when needed to provide the insurance company with any additional detailed information they may need to ensure a positive outcome for the patient.
- When patients walk through our doors, I make it a point to greet them with a warm and genuine smile. I am dedicated to providing exceptional customer service, going above and beyond to address their needs and ensure their comfort and confidence in the care they receive. Whether it's answering questions, addressing concerns, or simply offering support, I strive to create a welcoming and reassuring environment for every patient who comes through our doors.
- During this role, I am responsible for efficiently managing patient check-ins, ensuring a smooth completion of patient registration, meticulously reviewing patient information, confirming demographics, and accurately documenting any changes in the patient's electronic medical record (EMR) to maintain an up-to-date chart. Additionally, I am dedicated to verifying and updating insurance details to guarantee coverage and accurately collecting payments.
- I take pride in being a supportive team player who is dedicated to providing compassionate care and unwavering support to patients. I genuinely strive to quickly learn and adapt, always ready to take on any job responsibility, and provide assistance wherever it is needed.
- In my role, I also adeptly manage a wide array of clinical responsibilities, including escorting patients to examination rooms, accurately recording vital signs, conducting precise lab draws, administering injections with care, and offering valuable support to the provider during various procedures and in-office testing.
- In my role as a receptionist, I am highly proficient in managing various administrative and clerical tasks with precision. This includes the seamless coordination of patient appointments. Furthermore, I excel at promptly and courteously addressing incoming phone calls and providing professional and empathetic customer service and support. Additionally, I am highly proficient in carefully prioritizing and accurately documenting patient phone messages within their Electronic Medical Record (EMR) system. And ensuring the appropriate dissemination of these messages to the intended recipients for timely review and follow-up.
- I am responsible for scheduling patient appointments for preventive, routine, and specialty testing of all kinds, office/clinic appointments, surgical procedures, and much more. Communicating with patients, specialty healthcare providers to obtain patient notes, and resulting in testing for patients' continuity of care.
- I regularly utilize the patient portal as a means to promptly engage in communication with patients.
- I am accountable for providing patients with detailed health-related education. This includes engaging in personalized verbal discussions to ensure a thorough understanding. Additionally, I handle the transmission of educational materials to the patient portal and the dispatch of printed materials via mail, accommodating individual preferences.
- I possess expertise in CPT and ICD-10 coding, ensuring precise documentation of this data in the patient's EMR and other records to facilitate accurate invoicing to the patient's insurance.
- I Adhere to HIPAA regulations regarding safeguarding confidential patient information at all times.
- I Prepare laboratory specimens for analysis and organize lab results for review by the physician.
- I organize patient charts before each day's clinic sessions begin.
- I Order medical supplies, maintain inventory logs and restock exam rooms when needed.
- I assist with pre-operative preparation of patients including providing instruction about post-operative care plans.
- I Maintain accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- I File insurance claims forms in accordance with applicable regulations.
- I Conduct EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- I Interview and engage patients to obtain medical history, chief complaints and vital signs.
- I respond to patient callbacks and assist the providers with prescription refill requests.
- I relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- I incorporate outside records into charts and EHR.
- I conduct patient interviews to gather health history, and information about current medical issues.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Medical Assistant
Plymouth Dermatology
Plymouth, MA
08.2015 - 08.2015
- I interviewed patients upon arrival and when preparing them to see the provider. This involved gathering their medical history, chief complaint, vital signs, reconciling medications, and updating any new procedures, tests, or visits with other providers. I then documented this in their electronic medical records (EMR).
- My role encompassed both clinical and administrative duties, and I assisted wherever needed. I frequently switched between roles, multiple times a day.
- I would prepare patients' charts in the EMR in advance to ensure readiness for their appointment.
- I contacted other healthcare providers to gather any necessary medical records for our files, both electronically and by phone.
- I verified the patient's insurance to ensure it was active the day before their appointment. Often, I had to contact the insurance company through their healthcare provider portal or by phone to resolve any issues.
- When needed,I would complete prior authorizations for any upcoming testing, procedures, medications, or any other service. This is to proactively assist patients and notify them of any out-of-pocket costs, high co-pays, or deductibles.
- I would greet patients upon arrival to provide excellent customer service, ensure their comfort and confidence in receiving high-quality care, and check them in for their appointments.
- I reviewed the patient demographics and insurance information with them and documented any changes in their EMR.
- I would collect payments when necessary and document them for posting in the patient's chart and for insurance purposes.
- I assessed the patient's needs, organized the treatment in order of importance, and ensured a smooth patient flow.
- I have extensive experience providing comprehensive training programs to new employees, encompassing both clinical and administrative functions. This includes equipping staff with the necessary skills, knowledge, and protocols relevant to their roles and guiding them through the processes and procedures specific to our organization.
- In my role, I supported healthcare providers during surgical procedures and non-invasive treatments by ensuring that sterile field procedures were maintained at all times.
- I approved medication refills and sent prescription details to pharmacies, as required.
- I was responsible for registering patients for external procedures and appointments. This involved verifying with insurance companies to ensure the services would be covered and completing prior authorizations when necessary. Additionally, I notified patients when services would not be covered and informed them of the out-of-pocket costs, high co-pays, or deductibles.
- I would create letters of medical necessity to advocate for patient care when necessary.
- I possess knowledge of understanding and utilizing CPT (Current Procedural Terminology) and ICD-10 (International Classification of Diseases, 10th Edition) codes.
- I was responsible for entering referrals for the healthcare providers and ensuring they were submitted to the insurance company for processing.
- I would scan the patient's external medical records and file them into the relevant sections of their electronic medical record (EMR).
- I would communicate with patients through their designated patient portals, where I could securely send and receive messages, update medical records, share test results, and provide personalized care without concerns about privacy or data security.
- I provided patient education in various formats, including the patient portal, verbal communication, or mail, based on the patient's preference.
- I am skilled in using multiple EMR systems, such as EMA, Eclinical, and Epic.
- I managed incoming phone calls by documenting communication within the patient's electronic medical record (EMR) and ensuring that messages were delegated to the appropriate recipients for prompt follow-up.
- I conducted monthly inventory checks and managed the office and medical supplies stock.
- I have gained experience in skillfully removing sutures from patients of all ages.
- I followed infection control procedures per our office protocol.
- I ensured that patient examination rooms and surgical suites were well-stocked with the necessary supplies and equipment and maintained a high standard of cleanliness in these areas.
- I was responsible for promptly assessing and categorizing incoming patient phone calls based on their urgency and severity. This involved prioritizing and routing calls to ensure that patients with emergent or urgent needs received immediate attention and care.
- I conducted in-house POC patient testing, performed venipunctures as needed, and called patients with test results upon provider request.
- I sterilized and autoclaved surgical instruments.
- I registered new patients into the practice management software program, accurately entering demographic information.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- I scheduled appointments for patients via phone and in person.
- I oversaw patient registration, insurance verification, form completion, and appointment scheduling to maintain operational efficiency.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Medical Assistant
Cape cod health care
Sandwich, MA
10.2013 - 10.2014
- My responsibilities included welcoming patients with a smile, registering them during the check-in process, and displaying and providing excellent customer service.
- I reviewed patient demographics and verified insurance, documenting changes in the patient's EMR.
- I collected and submitted payments to insurance companies, documenting proof of payment in the patient's EMR.
- I reviewed the patient's medical history, social history, and chief complaint, and reconciled medications.
- I recorded and monitored vital signs before the doctor's examination, ensuring patient comfort and confidence in quality patient care.
- I also triaged patient calls, scheduled urgent appointments, and delegated patient messages, documented in their ear, to the appropriate medical or administrative staff to ensure efficient follow-up.
- I conducted all laboratory and diagnostic testing and followed up with patients on behalf of the doctor.
- Some of my other duties included administering injections and wound care.
- I am preparing patient charts before other appointments.
- I created and submitted insurance referrals when needed to help patients avoid out-of-pocket costs proactively.
- I also notified patients before their appointments if they had any out-of-pocket costs, high copayments, or deductibles.
- I assisted providers with surgeries and non-invasive procedures.
- I handled medication refills and provided detailed prescription information to pharmacies when required.
- I additionally performed venipunctures, prepared specimens for lab couriers, and followed infection control procedures, ensuring the safety and well-being of patients.
- I maintained inventory and managed office and medical supply counts.
- I skillfully performed suture removals for patients of all ages.
- I provided patient education via the patient portal, verbally, or by mail, per patient preference.
- I accurately recorded and reported test results, per the provider's request.
- I liaised between physicians and other departments, and developed a comprehensive training program for new employees.
- Some of my administrative tasks involved scheduling appointments, filing insurance claims, verifying insurance coverage, and implementing strategies to improve operational efficiency.
- I maintained up-to-date patient records, ordered necessary supplies, and ensured compliance with OSHA and HIPAA regulations.
- I communicated with patients with compassion and explained policies and procedures.
- I kept informed of medical advancements and guided patients regarding their care plans or treatment options.
- I am proficient in many EMR systems, including EMA, E Clinical, and Epic.
Sales Associate
Dunkin Donuts
East Falmouth, MA
09.2012 - 10.2013
- Responsible for opening a high-volume outlet six days a week that services hundreds of customers during the morning rush hour commute
- Other duties include cash flow balance and customer satisfaction
- Welcomed customers to retail store with the proper and standard greeting
- Make sure merchandise displays are kept clean and in proper order
- Update inventory and make sure in-store stocks do not run out
- Maintain a professional and friendly demeanor to engage customers
- Keep store and work area clean.
Front of the house supervisor
Fusion Five
Foxborough, MA
01.2007 - 09.2012
- Responsible for scheduling servers and bartenders to reflect anticipated busy periods that coincide with football games and special events at nearby Gillette stadium
- Also held roles as server and bartender and implemented a customer service standards policy that all members of the staff were responsible for carrying out
- Provided professional service and maintained high standards of sanitation in compliance with health and safety policies
- Maintained a positive working relationship with other workers
- Established a rapport with guests and displayed hospitality
- Continuously inventoried and restored necessary items throughout the day
- Carefully monitored dining rooms for safety, cleanliness, service, seating availability, and guests' well-being.
Medical Assistant
Welter primary care
Raynham, MA
10.2005 - 05.2011
- Responsible for managing patient flow, taking vitals, blood drawing, basic lab testing, EKG's, injections, prescription refills, and patient call backs for physicians, as well as PT/INR testing, spirometry testing, and E.M.G testing
- I managed patient registration, answered phones, handled patient referrals, and scheduled patient appointments
- Completed therapeutic and diagnostic laboratory procedures
- Calibrated malfunctioning equipment to ensure accurate testing results and performed routine and emergency maintenance on laboratory instruments
- Monitor tests conducted
- Conduct inventory audit and make sure supplies are stocked
- Provide an explanation of procedures patients will undergo
- Set up and sanitize laboratory equipment.
Education
Associate of Science in Medical Assistance -
Bay State College
Middleboro, MA04-2004
Skills
- Excellent verbal and communication skills
- Multi-tasking
- Demonstrate confidence
- Time management
- Work well with others
- Strong work ethics
- Problem solver
- Proficient experience with multiple EMR
- Attention to details
- Vital signs
- Ability to work under pressure
- Injections
- Flexible and able to adjust to the work environment
- Physician assisted procedures
- Diagnostic tools familiarity
- EKG's
- PT/INR testing
- BAC screen/drug screen collecting
- Professional bedside manner
- Adept at prioritizing/managing deadlines
- Patient-focused care
- Competent in physical assessments
- CPR certification
- Medical laboratory procedures talent
- Patient Flow Management
- Payment Collection
- Data Entry
- Patient Scheduling
- Procedure Assistance
- HIPAA Compliance
- Phlebotomy
- Medical Terminology
- Venipuncture/blood draw expert
- Minor surgery assistance awareness
- Spirometer reading competency
- Inventory Management
- Customer Service
- Clinical Documentation
- Patient Care Coordination
- Restocking lab supplies
- Lab equipment setup
- Medical Records Management
- Medical Transcription
- Sterilization techniques
- Sterile technique
- Insurance Verification
- Pulmonary function tests (PFTs)
- Direct Patient Care
- Complex Problem-Solving
- Conflict resolution abilities
- First Aid
- Infection control procedures
- Immunization Administration
- Adaptable
- ICD-10 Coding
- Problem-Solving
- Medical software applications
- Appointment Scheduling
- Computer Skills
- Multitasking and Organization
- Attention to Detail
- Insurance billing procedures
- Phone and Email Etiquette
- Workload Management
- Reception Management
- Multi-line telephone management
- Positive Attitude
- Patient Referrals
- Patient Registration
- Patient Charting
Certification
- Certified Medical Assistant (AAMA)
- Certified Clinical Medical Assistant (CCMA)
- Registered Medical Assistant (RMA)
Timeline
Medical Assistant
Wiegandt and Associates
08.2020 - Current
Medical Assistant
Plymouth Dermatology
08.2015 - 08.2015
Medical Assistant
Cape cod health care
10.2013 - 10.2014
Sales Associate
Dunkin Donuts
09.2012 - 10.2013
Front of the house supervisor
Fusion Five
01.2007 - 09.2012
Medical Assistant
Welter primary care
10.2005 - 05.2011
Associate of Science in Medical Assistance -
Bay State College