Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Danielle Chiles

Dallas

Summary

Dedicated healthcare professional with a strong background in patient interaction, administrative processes, and collaboration with medical teams. Skilled in maintaining health and safety standards, data entry, and utilizing Microsoft Office 365. Committed to delivering high-quality care and ensuring seamless operations in a medical setting.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Account Manager

Realm Health
04.2023 - Current
  • Primary Contact: Oversaw customer account management by being the central point of contact for more than 160 established accounts.
  • Client Relationship Management: Bolstered and upheld strong alliances with crucial client contacts, guaranteeing ongoing gratification and commitment.
  • Health Insurance and Benefits Expertise: Leveraged a deep understanding of health insurance and employee benefits to provide tailored solutions that addressed clients' specific challenges
  • Metrics Utilization: Utilized metrics to effectively manage client expectations, ensuring transparency and accountability in all interactions
  • Issue Resolution: Proactively recognized issues and consulted with clients to determine the best course of action, implementing solutions that met their needs
  • Strategic Collaboration: Executed strategic initiatives to enhance client experience, resulting in improved business outcomes. Collaboration with leadership was key.

Stretch Practitioner/ Lead Practitioner/Assistant General Manager

Stretch Zone
02.2022 - 04.2023
  • Assisted Stretching and Client Support: Delivered personalized assisted stretching sessions by customizing exercises to meet unique needs of each client, ensuring safety and maximizing results.
  • Guided clients through therapeutic activities aimed at improving flexibility, range of motion, and mobility
  • Conducted consultations and demos, including a testing range of motion and gathering health background information to customize sessions
  • Recruitment and Talent Acquisition: Assisted leadership in developing professional recruiting plans, leading to improved hiring outcomes
  • Led hiring and onboarding processes for two practitioners within four months, ensuring a smooth transition into their roles
  • Sourced and screened candidates for contract-to-hire positions, leveraging social media referrals and brochures to boost the offer-to-sell ratio and expand the candidate pipeline by 67%.
  • Administrative and Studio Management: Performed general administrative tasks, including answering calls, filing documents electronically, greeting visitors, and booking/checking in clients
  • Promoted services and recruited potential candidates by attending events at schools, universities, and community/wellness centers.

Behavioral Health Counselor

Eating Recovery Center
08.2021 - 02.2022
  • Healthcare Assistant: Engaged in daily interaction with patients, assessing and addressing their needs to provide tailored services
  • Ensured efficient administration through oversight of file systems, acquisition of patient vitals, data entry tasks, and food consumption tracking
  • Maintained cleanliness and safety by regularly disinfecting and sanitizing workstations and exam rooms
  • Ensured consistent adherence to health and safety standards while conducting regular patient rounds.
  • Sustained effective collaboration with a variety of medical professionals through the use of medical terminology to enhance patient care
  • Processed patient information and care needs continuously to ensure accurate and timely service delivery

Residential Counselor

Hamilton Families
07.2019 - 06.2021
  • Participant Services Coordinator: Engaged in daily interaction with participants, providing services based on their needs both in person and by phone.
  • Supported management in identifying and implementing supplementary services, furthering the ongoing mission of eliminating homelessness in the United States.
  • Maintained organized filing systems for easy record access by participants and employees.
  • Prioritized participant comfort and safety to promote a supportive program environment.
  • Managed front desk operations, encompassing phone handling, document filing, customer greetings, and new participant registration.
  • Conducted routine inspections of facility to uphold health and safety requirements, while maintaining a secure and compliant shelter environment.

Education

Bachelor of Science in Kinesiology -

Prairie View A&M University
Prairie View, TX
12.2020

Skills

  • Customer Service: Excellent communication and client interaction skills, ensuring a positive experience and strong client relationships
  • Anatomy and Physiology Background knowledge that aids in :understanding and addressing client needs in relevant contexts
  • Management: Skilled in overseeing customer account management and leading teams effectively
  • Sales and Recruitment: Experience in prospecting, sales, and recruitment, with a focus on achieving targets and expanding the customer base
  • Critical Thinking and Problem Solving: Capable of analyzing situations, identifying challenges, and developing strategic solutions
  • Interpersonal Skills: Strong ability to connect with clients, colleagues, and stakeholders, fostering a collaborative and productive environment
  • MS Word
  • Outlook
  • Excel
  • Data Entry and Analysis

Certification

  • Dean's List for Academics at Prairie View A&M University
  • Honor Roll for Academics at Prairie View A&M University
  • Adult First Aid/CPR/AED Certification with the American Red Cross
  • Best Team Spirit Certification
  • BLS Certification with the American Heart Association
  • Certified Stretch Practitioner with the National Certification Board for Therapeutic Massage & Bodywork

References

Available Upon Request

Timeline

Customer Account Manager

Realm Health
04.2023 - Current

Stretch Practitioner/ Lead Practitioner/Assistant General Manager

Stretch Zone
02.2022 - 04.2023

Behavioral Health Counselor

Eating Recovery Center
08.2021 - 02.2022

Residential Counselor

Hamilton Families
07.2019 - 06.2021

Bachelor of Science in Kinesiology -

Prairie View A&M University

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Danielle Chiles