Salesforce
Danielle Chisolm
Care Coordinator
Hollis,NY
Summary
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Care Coordinator
Freedom Care
Remote, NY
04.2022 - Current
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Managed over 50 inbound and outbound calls in fast-paced customer service environment.
- Manages and records patient information regarding scheduling
- Reaching out to insurance companies for patient CDPAP authorizations
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Display compassion and empathy regarding dealing with patients to maintain strong rapport and friendly office environment.
- De-escalating situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to appropriate teams to ensure quick turnaround time and resolution.
Office Assistant
Shelterpoint Life Insurance Company
Garden City, NY
01.2021 - 04.2022
- Managed office operations while scheduling appointments and meetings for Solution Center managers.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Expedited document processing with accurate data entry and timely filing.
- Communicated safety procedures to promote associate's well-being and following CDC guidelines for COVID.
- Handled payroll duties accurately for over 80 employees received their paychecks on time.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service Contact Tracer (Covid-19)
Remote
Remote, NY
05.2020 - 12.2020
- Educated public on COVID-19 prevention measures, leading to increased awareness and adherence to guidelines.
- Help to identify people with whom patients have been in close contact with
- Performed health education and guidance to interrupt ongoing disease.
- Assist in arranging contacts to isolate themselves.
Customer Service Supervisor
Global Contact Services
Long Island City, NY
10.2017 - 11.2020
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Promoted positive work environment through open communications.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Completed bi-weekly payroll for 25 employees.
HR Assistant
Global Contact Services
Long Island City, NY
06.2014 - 10.2017
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
- Organized new employee orientation schedules for new hires.
- Helped over 70 employees register for benefits programs using online portals.
Education
GED -
North Queens Community High School
Flushing, NY 09.2004 - 06.2006
Skills
Multitasking
Quality Assurance
Organizational Skills
Documentation
Policy Adherence
Scheduling
Care Planning
HIPAA Guidelines
Multitasking
Certification
Life and Health Insurance
Software
ADP
Medflyt
Empeon
Timeline
Care Coordinator
Freedom Care
04.2022 - Current
Office Assistant
Shelterpoint Life Insurance Company
01.2021 - 04.2022
Customer Service Contact Tracer (Covid-19)
Remote
05.2020 - 12.2020
Customer Service Supervisor
Global Contact Services
10.2017 - 11.2020
HR Assistant
Global Contact Services
06.2014 - 10.2017
GED -
North Queens Community High School
09.2004 - 06.2006