Danielle Christensen
Bowling Green,MO
Summary
Quality-driven administrative professional with solid background smoothly handling high-volume workloads. Prepares documents, mails packages and organizes schedules to support team needs. Good database administration and customer relations abilities. Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
13
13
years of professional experience
Work History
Remote Credentialing Specialist
Oregon Health and Science University
03.2022 - Current
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Conducted primary source verifications such as background checks and board certifications.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Received and evaluated applications to look for missing and inaccurate information.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Provided exceptional customer service to both internal and external stakeholders, addressing inquiries promptly and professionally.
- Assisted in training new employees on proper credentialing procedures, contributing to their rapid integration into the team environment.
- Prepared records for site visits and file audits.
- Liaised with healthcare providers to address and resolve any credentialing issues promptly, maintaining strong professional relationships.
Physician Support Coordinator
Hannibal Regional Hospital
07.2021 - 03.2022
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Credentialing Specialist
Hannibal Regional Hospital
05.2018 - 07.2021
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Received and evaluated applications to look for missing and inaccurate information.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Developed strong relationships with external organizations, leading to increased cooperation during verification processes.
- Supported transition to electronic credentialing systems, facilitating more efficient and paperless process.
- Coordinated credentialing committee meetings, ensuring productive discussions and decision-making.
Medicare Biller
Hannibal Regional Hospital
05.2015 - 05.2018
- Ensured compliance with HIPAA and other relevant regulations through diligent record-keeping practices.
- Managed accounts receivable aging reports, minimizing outstanding balances through prompt follow-up efforts with patients or responsible parties when necessary.
- Reduced claim denials, maintaining thorough knowledge of Medicare regulations and guidelines.
- Improved billing accuracy by diligently reviewing Medicare claims and identifying discrepancies.
- Maximized reimbursement rates by staying current on Medicare policies, fee schedules, and changes in coverage.
- Handled sensitive patient information responsibly, adhering strictly to privacy regulations while working efficiently.
- Collaborated with medical coders to ensure proper diagnosis and procedure codes were used on all claims.
- Provided exceptional customer service, addressing patient inquiries about their Medicare bills in a professional manner.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Teacher
Hannibal Regional Hospital
01.2012 - 05.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
General - General Studies
MOBERLY AREA COMMUNITY COLLEGE
HannibalHigh School Diploma -
Hannibal High School
Hannibal05-2011
Skills
- Executive Support
- Administrative Support
- Office Management
- Meticulous attention to detail
- Information confidentiality
- Customer Service-Oriented
Timeline
Remote Credentialing Specialist
Oregon Health and Science University
03.2022 - Current
Physician Support Coordinator
Hannibal Regional Hospital
07.2021 - 03.2022
Credentialing Specialist
Hannibal Regional Hospital
05.2018 - 07.2021
Medicare Biller
Hannibal Regional Hospital
05.2015 - 05.2018
Teacher
Hannibal Regional Hospital
01.2012 - 05.2015
General - General Studies
MOBERLY AREA COMMUNITY COLLEGE
High School Diploma -
Hannibal High School
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