Danielle Ciamei
Berkeley Heights
Summary
Customer-focused individual with comprehensive experience in hospitality and customer service. Skills include handling high-volume calls, scheduling appointments, and managing visitor logs. Known for maintaining positive relationships with clients while ensuring office operations run smoothly. Previous roles emphasized problem-solving abilities, adaptability, and commitment to providing top-notch guest experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Executive
University Of Delaware
Newark
08.2024 - Current
- Managed guest check-in and check-out procedures, appointments and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Welcomed large volume of guests and improved overall customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted and welcomed customers in a friendly manner.
University of Delaware Job Shadow Mentee
Pennsylvania Insurance Department
Harrisburg
06.2025 - 06.2025
- Participated in a one-day mentoring program under the supervision of a Deputy Insurance Commissioner
- Gained knowledge of the legal field and future career opportunities
Front Desk Receptionist
Stirling Valley Dental Associates
Stirling
06.2023 - 08.2024
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Greeted patients warmly and directed them to the correct area of the office
- Processed payments from patients using a variety of payment methods including credit cards, checks and money orders.
- Maintained a clean and organized reception area to uphold company image.
- Answered incoming calls, redirected callers to the appropriate personnel and took messages as needed.
Retail Sales Associate
Old Navy
Gillette
07.2023 - 03.2024
- Recommended, selected and located merchandise based on customer desires.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Greeted customers upon entering the store and provided assistance.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Processed returned merchandise according to company policies.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Server
Lantern Hill at Erickson Senior Living
New Providence
01.2022 - 08.2022
- Served food and beverages to patrons and immediately remedied issues with orders.
- Greeted guests and provided menus.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Bachelor of Arts - Psychology
University of Delaware
Newark, DE05-2028
High School Diploma -
Governor Livingston High School
Berkeley Heights06-2024
Skills
- Behavioral Analysis
- Active listening
- Empathy
- Interpersonal communication
- Team collaboration
- Attention to detail
- Multitasking and organization
- Customer assistance and interaction
- Patience and resilience
- Critical thinking
- Problem-solving
- Conflict management
Accomplishments
Dean's List Fall 2024
Timeline
University of Delaware Job Shadow Mentee
Pennsylvania Insurance Department
06.2025 - 06.2025
Front Desk Executive
University Of Delaware
08.2024 - Current
Retail Sales Associate
Old Navy
07.2023 - 03.2024
Front Desk Receptionist
Stirling Valley Dental Associates
06.2023 - 08.2024
Server
Lantern Hill at Erickson Senior Living
01.2022 - 08.2022
Bachelor of Arts - Psychology
University of Delaware
High School Diploma -
Governor Livingston High School