Danielle Claudio

Work History

Inbound Phones Sales Representative

A Place For Mom Inc.

New York, New York

04.2022 - 10.2024

Cultivate in rapport, build and maintain key client relationships to sell vehicles
Developed sales strategies and set challenging personal sales goals to ensure performance was maximized
Exceeded sales quota regularly by connecting through established relationships with prospective customers
Promoting new products though continued education, monthly releases and by attending local and national sale events
Consistently monitor inventory levels and in-stock products
Remain knowledgeable of cutting edge and emerging industry technology and trends with internal and external research tools
Developed key customer relationships to increase sales.
Developed and maintained relationships with new and existing clients to increase sales revenue.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Set up meetings with potential clients and listened to their wishes and concerns.
Conducted market research to identify selling possibilities and evaluated customer needs actively.
Negotiated deals and handled complaints or objections.
Prepared and delivered appropriate presentations on products and services.
Identified customer needs by asking questions and advising on best solutions.
Reduced process lags by training employees on best practices and protocols.
Produced sales documents, finalized deals and filed records.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Recognized security risks to properly handle situations.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Greeted and assisted customers to foster positive experiences.
Analyzed sales space capacities based on system parameters, securing high stock availability.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Listened to customer needs to identify and recommend best products and services.

Sales Associate

Liberty Ford Parma

Parma, OH

04.2014 - 04.2020

Sales, and worked at the pawn shop
Service customers, took jewelry orders
The orders I took were items to be made or fixed
Knowledgeable in the different gems and diamonds grades
Answered phones, also took in items to be pawned
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained relationships with peers and upper management to drive team success.
Engaged customers in friendly, professional dialogue to determine needs.
Helped customers find specific products, answered questions, and offered product advice.
Used technology resources to assist customers in locating and selecting items.
Sold various products by explaining unique features and educating customers on proper application or usage.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Developed trusting relationships with customers by making personal connections.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Answered incoming telephone calls to provide store, products and services information.
Assessed customer needs to provide assistance and information on product features.
Conducted product demonstrations to highlight features and benefits.
Adapted sales strategies based on customer interactions and feedback to improve results.
Trained new team members in cash register operation, stock procedures, and customer services.
Collected payments and provided accurate change.
Worked with fellow sales team members to achieve group targets.
Adhered to company initiatives and achieved established goals.
Received and displayed product shipments on store retail shelves upon delivery.

Sales Assistant

Howards Jeweler

Parma, OH

03.2017 - 06.2018

Severed as initial contact with new and existing customers
Created a positive customer experience through upbeat personality and willingness to engage tough conversations
Answered service-related questions with regards to CDs, IRAs, checking and savings accounts and mortgage/HELOCs
Maintained working knowledge of all financial products and cross sold when opportunities presented themselves
Strived to produce long-term relationships with the customer and banking institution with excellent customer service
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Accepted and completed cash, check and credit card payments.
Monitored stock levels to facilitate restocking and replenishment of shelves.
Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
Answered incoming telephone calls to provide store, products and services information.
Helped customers find specific products, answered questions, and offered product advice.
Processed transactions quickly and accurately, maintaining a balanced cash drawer.
Sold various products by explaining unique features and educating customers on proper application or usage.
Used computer system to retrieve customer information, part number inventory and status of purchase orders.
Built and maintained relationships with peers and upper management to drive team success.
Assisted customers in locating products, providing detailed information and recommendations.
Fostered relationships with customers to expand customer base and retain business.
Utilized CRM systems to track customer interactions and sales opportunities.
Organized store by returning merchandise to proper areas and restocked displays.
Greeted customers to determine wants or needs.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Computed purchases and received and processed cash or credit payment.
Recommended, selected and located merchandise based on customer desires.
Ticketed, arranged and displayed merchandise to promote sales.
Prepared merchandise for purchase or rental.
Bagged or packaged purchases and wrapped gifts.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Placed special orders or called other stores to find desired items.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Maintained records related to sales for store management.
Described merchandise and explained use, operation and care.
Maintained knowledge of sales and promotions, return policies and security practices.
Watched for and recognized security risks and thefts to prevent or handle situations.
Answered store and merchandise questions and led customers to wanted items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Cleaned shelves, counters and tables to maintain organized store.

Merchandiser

Tramonte Distributing Co

01.2017 - 01.2018

Worked as a merchandiser for sales of alcoholic beverages
Made displays at grocery stores and gas stations
Did floor plans for the gas stations and grocery stores of new and old product
Communicated and coordinated planogram execution with store management.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Printed labels and tags for for-sale merchandise.
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Monitored stock to maintain sufficient quantity of featured product.
Built product displays and placed appropriate signage for merchandise.
Assisted in gathering and moving materials and equipment for assigned displays.
Scanned shelves and product cases for expired stock to discard outdated items.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
Cleaned and organized display cases, shelves and aisles.
Helped customers locate desired items and assisted with carrying heavy loads.
Demonstrated great teamwork skills with staff members involved in production and transport.
Monitored weekly, monthly and quarterly achievement goals.
Consulted with management and advertising teams to plan optimal promotions.
Restocked shelves with current merchandise in attractive displays to promote sales.
Built effective partner store relationships to improve customer satisfaction.
Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
Developed creative visual merchandising campaigns to focus on selling older inventory.
Placed prices and descriptive signage to enhance displays and promote items.
Restructured merchandising strategy to promote high value and products.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Created retail displays to highlight particular products and drive sales according to corporate strategy.

Sales Service Specialist

KeyBank

Brooklyn, OH

03.2008 - 05.2012

Followed up with leads and referrals to share pertinent sales information.
Kept thorough records of customer details and previous sales.
Researched product specifications and technical information to offer updated and accurate information.
Gathered information on current marketplace by researching competitors' pricing, products and other key factors.
Employed effective selling techniques by promoting product benefits and influencing decision-makers.
Offered ongoing support to customers after sales by answering additional questions and resolving issues.
Increased profits by upselling and cross-selling to existing customers.
Used consultative sales techniques to overcome objectives during sales presentations.
Received and processed client payments and updated accounts.
Submitted orders by referring to price lists and product literature.
Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
Handled irate customers smoothly to achieve performance targets.
Evaluated customer desires and budgetary constraints to pick best products or services.
Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
Maintained records related to sales for store management.
Watched for and recognized security risks and thefts to prevent or handle situations.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Maintained knowledge of sales and promotions, return policies and security practices.
Greeted customers to determine wants or needs.
Computed purchases and received and processed cash or credit payment.

Summary

Overview

Work History

Inbound Phones Sales Representative

Sales Associate

Sales Assistant

Merchandiser

Sales Service Specialist

Education

Associate of Arts - Associate Degree of Applied Business Fashion Merch

Certified Legal Secretary - Legal Secretary

Skills

Timeline

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