Danielle Clavin
La Mesa,CA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development with a strong focus on creating a meaningful guest experience. I emphasize a positive environment for staff, while setting clear goals and expectations. Expect to drive profitability with product knowledge, staff development and careful planning with labor and food costs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Union Kitchen & Tap
Encinitas, CA
02.2019 - 03.2020
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty craft cocktails, collaborating with staff and recognizing consumer trends
- Scheduled work hours for both the Server, then Bar Departments to achieve maximum guest experience, while minimizing labor spending
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and infusions. Worked with reps/bartenders/staff to constantly evolve craft beer (featuring 12 rotating and 12 fixed taps) and wine lists
- Assisted General Manager in reviewing schedules, co-running all new menu and drink roll-outs, handling disciplinary incidents and standing in at all necessary Company Meetings, as well as assisting in transition of temporary shut-down due to COVID
- Tracked guest satisfaction reviews to recognize trends and create action plans for improving guest services, as well as responding to guests and developing an employee recognition/reward program
- Assisted General Manager in new operating system roll-out of Toast. Helped to develop our BOH database, as well as work with Toast technicians and restaurant staff to relay/problem-solve all issues during Live Roll-out
General Manager
World Famous Restaurant
San Diego, CA
03.2016 - 01.2019
- Oversaw all operations for C.E.O. of 48-year San Diego iconic restaurant grossing 8.7 million annually
- Oversaw the implementation of two new operating systems (Micros and Toast)
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity while implementing an incentive program to promote sales and performance
- Oversaw catering events
- Reduced labor costs by 4% percent while maintaining excellent service and profit levels
- Promoted a positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service
- Developed and implemented systems to ensure compliance and success with regard to Health Code and maintaining optimal cleanliness
General Manager, Bar Manager
Bridges Bar and Grill
San Diego, CA
09.2013 - 04.2016
- Supported Chief Operating Officer with daily operational functions
- Developed and implemented craft cocktail menu and educated bar staff in spirits, beer and wine
- Responsible for cash handling procedures, end of night reconciliation, payments to vendors, payroll
- Responsible for schedules of 40+ FOH staff, as well as management
- Worked with marketing teams to grow our customer base
- Booked and engaged with DJs, promoters and artists for concerts, special events and weekends
- Routinely maintained very low food costs and minimal labor to balance P&Ls
Manager, Regional Trainer, Bartender, Server
Chili's Bar and Grill
La Mesa, CA
08.2006 - 09.2013
- As Trainer, able to effectively develop staff at home store, as well as train/re-train newly-open or re-modeled stores' staff
- Followed all safety requirements for alcohol service
- Managed strict beverage control to minimize waste, while conducting monthly inventories
- Maximized customer service by training staff, overseeing shifts and resolving issues in a timely manner
- Promoted items on beverage lists and restaurant specials
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens
Education
B.A - Psychology And ISCOR
San Diego State University
CA2013
Skills
Over Fifteen Years in Service Industry
Calm in a Crisis
ServSafe Food Service Manager Certified
Teamwork, Collaboration and Positivity
Office/Quickbooks/Excel Fluent
Expert in FOH and BOH Aloha, Micros and Toast
Experience Scheduling (HotSchedules, ScheduleFly, Aspect)
Ordering and Liquor Audits/Inventories
Special Event Booking/Planning
Development of Specials/Social Media
Conflict Resolution Experience
References
Kim Venezia, Fmr Employer, GM- Union K&T (760) 214-1891
Chris Cox, Employer, C.O.O.- OMG Rest. Group (858) 752-1030
Eric Trent, Fmr Employer, GM- World Famous (302) 584-7994
Dieter May, Fmr Employer, Owner- World Famous (619) 540-4518
Salvatore Palma, Fmr Employer, Owner- Bridges (310) 261-4809
Certification
- ServSafe Food Service Manager Certification
- L.E.A.D. Certified
Timeline
Hospitality Manager
Union Kitchen & Tap
02.2019 - 03.2020
General Manager
World Famous Restaurant
03.2016 - 01.2019
General Manager, Bar Manager
Bridges Bar and Grill
09.2013 - 04.2016
Manager, Regional Trainer, Bartender, Server
Chili's Bar and Grill
08.2006 - 09.2013
B.A - Psychology And ISCOR
San Diego State University
- ServSafe Food Service Manager Certification
- L.E.A.D. Certified
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