Danielle Clement
Covington,LA
Summary
13+ years of experience in the banking industry, building and maintaining professional consumer relationships, as well as bank compliance. Ability to identify, evaluate and resolve client needs in an efficient and personable manner. Knowledge of customer relationship management and workflow optimization. Known for effective problem-solving skills and improving service processes, including conflict resolution and operational efficiency. Managed personnel and operations, including training and coaching towards career development, utilizing strong leadership and organizational skills to enhance service delivery. Focuses on team collaboration and delivering consistent results, adaptable to changing needs.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Operations and Service Supervisor
First Citizens Bank
11.2020 - 12.2023
- Operational oversight on a branch level; includes monthly audits on branch reports, regulatory employee compliance, researching and resolving transaction/cash discrepancies.
- Resolved all escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations. Verified new account information, and fixed corrections as needed per compliance.
- Facilitating customer awareness and education of bank services, collaborating with sales associates when needed
- Established and monitored employee goals, conducted performance reviews, and gave feedback geared towards employees' career aspirations
- Enhanced office organization and efficiency through meticulous data entry and file management.
- Provided general administrative support including data entry, document preparation, and mail distribution.
- Mentored employees on new front-end teller processing systems, keeping operations consistent and efficient for maximum performance
- Coordinated staffing on a weekly basis; organizing employee schedules into branch calendar to monitor overtime and potential staffing disruptions
Vault Teller
Wells Fargo
01.2018 - 11.2020
- Provides excellent customer service, minimum 4.73 / 5 on customer-experience metrics
- Detail-oriented in aspects of risk management and compliance involving customer transactions, daily balancing of personal cashbox and branch vault
- Vast knowledge of banking regulation and company policy, provides expertise and exchanging knowledge with peers
- Responsible for printing daily reports, and thoroughly evaluated records for annual compliance
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions
Bank Teller III
Regions Bank
04.2010 - 05.2017
- Cross-selling bank products by answering inquiries; informed customers of new services and product promotions, exceeding teller performance objectives by 150% on average per quarterly basis
- Cash handling/payment transaction experience in a high-volume environment, while multi-tasking job responsibilities throughout day
- Branch organization and contingency; conducted weekly/quarterly audit of negotiable instruments, monthly inventory and ordering of branch supplies to ensure 100% branch functionality
- Reconciled cash drawer and resolved discrepancies, including that of peers
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
Education
Louisiana State University, Chemical Engineering
08.2009 - 08.2011
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Mandeville High School
08.2005 - 05.2009
Skills
Client relations
Complaint resolution
Communication Skills
Adaptability
Management experience
Teamwork/ Leadership
Computer proficiency
Data entry
Research
Timeline
Operations and Service Supervisor
First Citizens Bank
11.2020 - 12.2023
Vault Teller
Wells Fargo
01.2018 - 11.2020
Bank Teller III
Regions Bank
04.2010 - 05.2017
Louisiana State University, Chemical Engineering
08.2009 - 08.2011
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Mandeville High School
08.2005 - 05.2009
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