Alissha Strother

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Developed strategies to increase customer satisfaction and loyalty.
• Managed staff scheduling, hiring and training processes.
• Reviewed loan applications to ensure accuracy and compliance with regulations.
• Conducted regular performance reviews for all employees in the branch.
• Monitored financial performance of the branch on a monthly basis.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Resolved escalated customer complaints in a timely manner.
• Ensured compliance with established policies, procedures and regulations governing banking operations.
• Identified opportunities for process improvement initiatives within the branch.

I have also been top Branch and District and one several trips and main events.