Ana Chan
Summary
Motivated, teamwork oriented, and self-started woman with several years of experience in case management and costumer services. To secure a challenging position to fully utilize skills and expand learning while making a significant contribution to the success of the company. Knowledgeable Case Manager experienced in coordinating care for mental health individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Screener
USC Campus
10.2021 - 04.2022
- University of Southern California
- LA
- Verify all students had COVID-19 clearance and provide directions to various buildings within campus
Community Worker
Mental Health
Los Angeles
08.2014 - 11.2019
- Linkage clients with Mental Health Services & follow up services; working with individuals and/or families with Mental Health illness and homelessness; collaborating with Police Departments and other agencies; and assisting client obtain necessary documents and resources.
Parent Partner
Providence Community Service
Downey, CA
08.2012 - 08.2014
- Assist the parents to navigate the Mental Health Systems to access the necessary services
- Schedule appointments, arrange transportation, accompaniment when needed, and provide community resources
- Facilitate support groups to parents and show them how they could help each other overcome their challenges.
Health Promoter
Mental, Latino Behavioral Health Institute / Los Angeles County DMH
04.2006 - 06.2012
- Conduct outreach service to various community to promote Mental Health services through presentations & workshops
- Link participants with Mental Health provider to obtain proper mental health services
- Facilitate community support groups.
Skills
- Responsible
- Great Communication Skills
- Conflict Resolution Skills
- Punctual
- Friendly Demeanor
- Special Projects
- Special Events
- Complex Problem-Solving
- Active Listening
- Social Interaction
- Behavior Redirection
- Case Notes
- Referral Management
- Community Outreach Programs
- Community Resource Navigation
Timeline
Screener
USC Campus
10.2021 - 04.2022
Community Worker
Mental Health
08.2014 - 11.2019
Parent Partner
Providence Community Service
08.2012 - 08.2014
Health Promoter
Mental, Latino Behavioral Health Institute / Los Angeles County DMH
04.2006 - 06.2012
Certified HIV/Domestic Violence, East LA Women's Center. Certified Emotional CPR, Latino -
Behavior Health Institute
Certified Older Adult Health Promoter, UCAF-Educate, Equip & Support -
Community Health Promoter With LA Department of Mental Health, Martin Luther King Community Medical Group, & Esperanza Community Housing -
John Muir School
Education
Certified HIV/Domestic Violence, East LA Women's Center. Certified Emotional CPR, Latino -
Behavior Health Institute
Los Angeles, CACertified Older Adult Health Promoter, UCAF-Educate, Equip & Support -
Los Angeles, CACommunity Health Promoter With LA Department of Mental Health, Martin Luther King Community Medical Group, & Esperanza Community Housing -
John Muir School
Los Angeles, CA2008
Languages
English
Spanish