Danielle Cline
Prospect,KY
Summary
Enthusiastic and hard working sales professional with over 15 years in healthcare relationship management and comprehensive experience in building strong connections with medical professionals and healthcare organizations. Skilled in strategic communication, problem-solving, and driving growth through effective collaboration. Known for adaptability, reliability, and results-driven approach, consistently meeting evolving needs and achieving team objectives.
Overview
25
25
years of professional experience
Work History
Physician Liaison
PROFESSIONAL MARKETING SERVICES
01.2024 - 04.2025
- Evaluated competitor practices to identify opportunities for increased market share within specific service lines.
- Streamlined communication between physicians and hospital staff, ensuring accurate transfer of patient information.
- Developed a system for tracking key performance indicators related to physician referrals, enabling more informed decision-making regarding resource allocation.
- Established a strong rapport with local healthcare organizations, creating opportunities for collaboration and cross-referrals between practices.
- Collaborated with marketing teams to develop targeted materials promoting services offered by the practice or hospital.
- Implemented a strategic plan to grow the practice''s network of referring providers, resulting in higher overall revenue.
- Increased physician satisfaction by addressing concerns and providing timely feedback on patient referrals.
- Conducted thorough assessments of existing referral sources'' strengths and weaknesses, allowing for targeted improvements in outreach efforts.
Physician Liaison
FAMILY ALLERGY & ASTHMA
03.2010 - 11.2023
- Company Overview: Family Allergy & Asthma is national leader in allergy care with offices in 9 states
- Responsible for generating referrals from primary care providers and specialists in three state territory, covering 26 Family Allergy & Asthma offices
- Worked as advocate for both the practice and referring offices to solidify relationships and create referral patterns
- Worked autonomously to effectively manage and serve large geographical territory with superior customer care
- Successfully launched 10 new locations for the practice over the last 13 years
- Grew physician referrals in 90% of the offices in territory year over year since 2010
- Helped Family Allergy & Asthma grow from local expert allergy practice to national leader in allergy care
Pharmaceutical Sales Representative
INVENTIV HEALTH
01.2008 - 11.2008
- Company Overview: Inventiv Health is an outsourcing company charged with providing pharmaceutical, biotech, and medical device companies’ marketing solutions
- Promoted two cardiovascular products to primary care providers and cardiologists in large geographical territory for Sanofi-Aventis
- Ranked 10 of 41 in region
- Ranked #1 in initial sales training by obtaining a 98.5% average on assessments during Phase 1 training (remote) and 100% average during Phase 2 (in-house)
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Pharmaceutical Sales Representative
GLAXOSMITHKLINE PHARMACEUTICALS
01.2006 - 01.2008
- Company Overview: GlaxoSmithKline is a research-based industry leader in the pharmaceutical industry employing over 100,000 people in 117 countries
- Promoted 5 different prescription products from various disease states to primary care physicians and pediatricians within a 10 county territory in Southern Indiana in order to grow market share
- Grew primary product in portfolio, Requip, from 24% to plan to 189% to plan throughout tenure- ranked 2nd in region
- Awarded “Spirit Award” for Going Above and Beyond
- Executed routing plans according to specific business plans for sales force including managing monthly team calendars, improving communication and productivity among team
- Established and grew customer relationships throughout territory in order to build trust and bring value to over 250 GSK customers
- Facilitated product-specific training at multi-district meeting
- Appointed district “expert” on innovative pre-call planning tool
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Expanded market share by identifying potential clients and successfully converting them to long-term customers.
- Implemented efficient time management strategies that allowed for optimal coverage of assigned territory
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Developed and implemented strategically sound business plans and tactical strategies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Business Sales Representative
VERIZON WIRELESS
01.2004 - 01.2006
- Promoted Verizon Wireless products and services to Major, National, and Strategic business customers and their employees within Kentucky and Southern Indiana territory
- Qualified Winners Circle Award winner- 2005
- Evaluated customer wireless needs and recommend products or services based on those specific needs- both business and personal
- Cultivated customer relationships to build referral business
- Provided ongoing account support by monitoring performance metrics, addressing concerns promptly, and ensuring a positive overall experience for clients.
- Collaborated cross-functionally to develop customized solutions tailored to individual client requirements.
- Exceeded monthly sales quotas consistently through effective pipeline management and focused closing strategies.
- Informed customers of promotions to increase sales productivity and volume.
Retail Sales Representative
VERIZON WIRELESS
01.2000 - 01.2004
- Contributed to the success of retail location by continuously exceeding goals set in several product areas including activations, renewals, data, and accessories while providing superior customer service through needs analysis and propositions of solutions
- WINNERS CIRCLE AWARD WINNER- 2004
- WINNERS CIRCLE AWARD WINNER- 2003
Education
B.A. - Journalism (Minor: Political Science)
University of Kentucky
Lexington, KY01.1996
Skills
- Sales strategies
- Customer engagement
- Market research
- Account development
- Territory management
- Customer relationship management
- Salesmanship
- Territory development
Timeline
Physician Liaison
PROFESSIONAL MARKETING SERVICES
01.2024 - 04.2025
Physician Liaison
FAMILY ALLERGY & ASTHMA
03.2010 - 11.2023
Pharmaceutical Sales Representative
INVENTIV HEALTH
01.2008 - 11.2008
Pharmaceutical Sales Representative
GLAXOSMITHKLINE PHARMACEUTICALS
01.2006 - 01.2008
Business Sales Representative
VERIZON WIRELESS
01.2004 - 01.2006
Retail Sales Representative
VERIZON WIRELESS
01.2000 - 01.2004
B.A. - Journalism (Minor: Political Science)
University of Kentucky
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