Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANIELLE COFEY

Lithonia,Ga

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Shuttle Driver

Park Place Operations/FastPark&Relax
11.2024 - Current
  • Assisted customers with transportation services, to and from the Airport, while addressing inquiries, and resolving issues.
  • Ensured vehicle safety by conducting regular maintenance checks, promptly reporting any necessary repairs or issues to management.
  • Maintained a clean and comfortable vehicle for passengers, ensuring a positive travel experience.
  • Received numerous accolades from passengers for outstanding service and commitment to safety, contributing to the company''s reputation for excellence.
  • Provided excellent service under challenging weather conditions, ensuring passengers reached their destination safely and comfortably.
  • Assisted passengers with luggage, offering exceptional customer service while handling personal belongings with care.

Medical Specimen Courier

Medspeed
01.2021 - 08.2023
  • Transported medical specimens and supplies between healthcare facilities.
  • Maintained accurate logs and adhered to strict protocols for handling medical materials.
  • Coordinated with healthcare staff to ensure timely pick-up and delivery of specimens.
  • Verified the correct labeling and packaging of specimens according to regulations.
  • Conducted vehicle maintenance checks to ensure reliability and safety.
  • Followed all health and safety guidelines to prevent contamination and ensure the safe transport of biohazardous materials.
  • Communicated effectively with dispatchers and healthcare providers to address any issues or delays.

Customer Care Specialist

LogistiCare
06.2018 - 10.2020
  • Assisted call-in customers with questions and orders, while completing ride request.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.

Customer Service Representative

Public Service Electric and Gas
01.2016 - 05.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and correcting billing and resolving electricity power outages.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Tri Cities High School
05.2002

Skills

  • Time Management
  • Customer support
  • Data entry
  • Call center operations
  • Complaint resolution
  • Medical Terminology

Timeline

Shuttle Driver

Park Place Operations/FastPark&Relax
11.2024 - Current

Medical Specimen Courier

Medspeed
01.2021 - 08.2023

Customer Care Specialist

LogistiCare
06.2018 - 10.2020

Customer Service Representative

Public Service Electric and Gas
01.2016 - 05.2018

High School Diploma -

Tri Cities High School

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