Danielle Cohick
El Paso
Summary
Experienced customer service professional with 6+ years of expertise in effective communication and working in fast-paced environments. Maintains high level of professionalism and organization, ensuring efficient and seamless operations. Adept at providing exceptional customer service, resolving issues, and building strong client relationships. Proven track record of exceeding customer expectations and contributing to overall customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Disneyworld
05.2024 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Bartender
Lakeside Bar and Grill
10.2022 - 02.2025
- Maintained high food standards while fostering a professional, welcoming environment.
- Verified identification for customers appearing under thirty.
- Demonstrated expertise in crafting basic and specialty cocktails.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Call Center Representative
Pohaku Resort Management
10.2021 - 10.2022
- As a call center representative I am responsible for assisting timeshare owners with making reservations at the Pono Kai Resort in Kauai and taking payments over the phone
- I assist owners with their vacation plans and questions they have regarding the island of Kauai
- I was responsible for a lot of billing related tasks such as keeping track of payment plans and helping owners get caught up on their fees
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Guest Service Representative
Encore Resort at Reunion
03.2020 - 10.2021
- At Encore I was responsible for maintaining a high level of professionalism and staying organized during fast pace and busy days
- Addressed guest concerns with attentiveness and efficiency.
- Enhanced ability to work independently while seeking efficient solutions.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Front Desk Representative
Fitness CF
09.2019 - 03.2020
- At Fitness CF I was responsible for creating a welcoming environment for members and guests
- I assisted them with their memberships as far as billing, freezing, updating information, and answering any questions they had
- Developed proficiency in computer operations and interface usage.
- Facilitated informative club tours that highlighted various membership options and their corresponding prices.
- Handled incoming calls and routed them to the appropriate staff.
Sales Representative
Converse
08.2019 - 03.2020
- At Converse I learned to create a great environment for customers to have a memorable shopping experience
- Greeted customers and informed them of current sales.
- Guided customers to find desired shoe sizes, colors, and styles.
- Developed multitasking skills by handling multiple customer needs simultaneously.
Receptionist
Gulfside Elevator
01.2019 - 06.2019
- Addressed customer concerns regarding elevator performance issues.
- Directed communications to appropriate recipients.
- Handled administrative duties including paperwork filing and data entry.
- -Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
- -Responded to customer concerns and issues by relaying their messages
- Responded to customer inquiries via phone.
- -Met incoming customers with professional approach and provided friendly, knowledgeable assistance
Front Desk Representative
Crunch Fitness
09.2018 - 06.2019
- At Crunch Fitness I was in charge of greeting members as well as assisting members and guests with inquiries about the club operations and policies
- I was also in charge of selling memberships and signing up new members
- Assumed and completed assigned tasks efficiently during periods of high demand.
- -Personally addressed and welcomed guests, improving overall customer service and engagement
- -Worked with other employees to meet all incoming guest needs, smooth check-in processes and maximize satisfaction
Education
High School Diploma -
Palmetto Ridge HS
NaplesGeneral Education -
Valencia College
OrlandoSkills
- Customer service
- Work ethic
- Open to new tasks
- Fast learner
- Reliable
- Learning and using computer programs
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Excel
- Salesforce
- Sales Experience
- Data Processing
- Filing
- Phone Etiquette
- Host/Hostess
- Account Management
- Guest Relations Experience
- Office Administration
- Front Desk
- Guest Services
Assessments
Customer service, Proficient, 07/01/20, Identifying and resolving common customer issues.
Personal Information
Authorized To Work: US
Timeline
Server
Disneyworld
05.2024 - 03.2025
Server/Bartender
Lakeside Bar and Grill
10.2022 - 02.2025
Call Center Representative
Pohaku Resort Management
10.2021 - 10.2022
Guest Service Representative
Encore Resort at Reunion
03.2020 - 10.2021
Front Desk Representative
Fitness CF
09.2019 - 03.2020
Sales Representative
Converse
08.2019 - 03.2020
Receptionist
Gulfside Elevator
01.2019 - 06.2019
Front Desk Representative
Crunch Fitness
09.2018 - 06.2019
High School Diploma -
Palmetto Ridge HS
General Education -
Valencia College
Similar Profiles
Alexis GarciaAlexis Garcia
Merchandise Cast Member at DisneyworldMerchandise Cast Member at Disneyworld
Riley KerkelesRiley Kerkeles
Lifeguard at DisneyworldLifeguard at Disneyworld
Mallory StawiszynskiMallory Stawiszynski
Transport at DisneyworldTransport at Disneyworld
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing
Jesus CarrilloJesus Carrillo
Assistant Manager at First Convenience Bank of TexasAssistant Manager at First Convenience Bank of Texas