Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Work Availability
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Danielle Cole

Danielle Cole

Hospitality and Customer Service
Visalia,CA

Timeline

Off-Site Reservationist

Rivernook Campground
2020.05 - 2023.08

Cashier

BevMo!
05.2017 - 03.2020

Sales Associate

Main Street Coin Company
09.2012 - 06.2019

High School Diploma -

Redwood High School
08.1993 - 06.1997

Work History

Off-Site Reservationist

Rivernook Campground
Kernville, CA
2020.05 - 2023.08
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.

Cashier

BevMo!
Visalia, CA
05.2017 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Checked personal identifications during alcohol and tobacco sales.

Sales Associate

Main Street Coin Company
Visalia, CA
09.2012 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained current knowledge of evolving changes in marketplace.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Education

High School Diploma -

Redwood High School
Visalia, CA
08.1993 - 06.1997

Skills

  • Reading Comprehension
  • Guest Satisfaction
  • Customer Retention
  • Customer Interaction
  • Returns Policies
  • Booking Issues
  • Hotel Reservation Systems
  • Guest Accounts
  • Document Organization
  • Group Travel
  • Telephone Reservations

Summary

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering over three years of experience in hospitality and reservations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Company CultureWork-life balancePaid sick leavePaid time offWork from home optionCareer advancementFlexible work hours

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Danielle ColeHospitality and Customer Service