Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Coleman

San Antonio,TX

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer service and staff management. Skilled in MS Office and account management, I successfully increased occupancy rates by 30% while maintaining a 98% customer satisfaction level. Adept at training and developing teams to achieve operational excellence.

Overview

18
18
years of professional experience

Work History

Frontend Academy Trainer

Walmart
San Antonio, TX
09.2022 - Current
  • I own the training and upskilling of my team
  • I utilize the Walmart Academy app to train associates
  • I take care of customers
  • I demonstrate end-to-end ownership of my area
  • I participate daily meetings with my team
  • I facilitate daily huddles
  • I maintain high standards and keep my area clean
  • Dispense cash, advances and pick ups
  • Verify, all tails are checked in after store closing
  • Assist with overrides in fuel station
  • Conduct front end team associate on boarding training
  • Manage break and lunch coverage
  • Insure areas staffed appropriately
  • Make sure front in team associate critical routines are complete
  • Conduct just in time training we needed

Cash Office Associate

Walmart
San Antonio, TX
09.2022 - Current
  • I complete daily accounting paperwork
  • Assist with resolving customer transaction issues
  • Verify money order machines have adequate stock
  • Make sure services team associates have completed required training
  • Read POCS banner for vital financial store communications
  • Reinforce the use of S.A.F.E process for age, restricted items, sell lottery tickets, redeem lottery
  • Complete and upload register audits
  • Manage register assignment
  • Check for POS equipment tempering
  • Conduct register, resets

Process Guide

Amazon Warehouse
Oklahoma City, OK
08.2019 - 06.2020
  • Operated forklift and pallet jack to load/unload trucks, sorted packages by destination, and used a hand-held scanner to verify package information.
  • Maintained cleanliness of work area at all times, followed safety procedures for lifting heavy objects, operated equipment in accordance with established company policies and procedures.
  • Communicated effectively with coworkers regarding job duties and responsibilities, performed other related duties as assigned or required.
  • Performed other duties as assigned or required such as cleaning the dock area after shift is complete and assisting with loading/unloading trailers when needed.
  • Completed any special projects that may be assigned from time to time within your departmental supervisor's direction and assisted with general warehouse maintenance tasks when needed.

Staffing Coordinator

Absolute Senior Care, LLC
Oklahoma City, OK
07.2012 - 01.2013
  • Determining the company's staffing needs and developing a staffing strategy.
  • Preparing work schedules and ensuring staffing requirements are met.
  • Ensuring that all staffing decisions comply with company policies and regulatory standards.
  • Aides with employee recruitment, training, and performance evaluations.
  • Maintaining daily staffing reports and providing weekly updates to management.
  • Reporting scheduling issues and job vacancies to management.
  • Coordinating with payroll to verify staff details and working hours.
  • Assisting human resources with daily activities as required.

Property Manager

American Fidelity Property Company
Oklahoma City, OK
08.2007 - 09.2009
  • Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises.
  • Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.
  • Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.
  • Contracts with tenants by negotiating leases and collecting security deposit.
  • Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
  • Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services.
  • Maintains building systems by contracting for maintenance services and supervising repairs.
  • Secures property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies.
  • Enforces occupancy policies and procedures by confronting violators.
  • Prepares reports by collecting, analyzing, and summarizing data.
  • Increased overall monthly NOI by more than 7% and increased physical occupancy by 30% maintaining a 98% average.
  • Maintained 98% or better rate of occupancy and customer satisfaction.

Education

High school diploma -

Noble High School
Noble, OK
05.2000

Skills

  • MS Office
  • Yardi
  • 10-Key
  • Account Management
  • Receptionist
  • Leasing
  • Marketing
  • Customer Service
  • Vendor Management
  • Staff Management
  • Report Preparation
  • Office Management
  • Purchasing
  • Pricing

Timeline

Frontend Academy Trainer

Walmart
09.2022 - Current

Cash Office Associate

Walmart
09.2022 - Current

Process Guide

Amazon Warehouse
08.2019 - 06.2020

Staffing Coordinator

Absolute Senior Care, LLC
07.2012 - 01.2013

Property Manager

American Fidelity Property Company
08.2007 - 09.2009

High school diploma -

Noble High School

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