Danielle Combs
Cape Coral,FL
Summary
Skilled Business Development leader offering over 10 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with a demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives. Skilled in growing sales and capturing new business, alongside leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
9
9
years of professional experience
Work History
New Business Developer/Auto Collision Estimator
Ace Collision Experts
06.2021 - 06.2024
- Implemented innovative prospecting methods such as social media outreach, email campaigns, and cold calling to generate interest from potential clients.
- Identified untapped markets through diligent research, creating new avenues for revenue generation.
- Streamlined sales processes for increased efficiency through the implementation of CRM systems and sales forecasting tools.
- Negotiated contracts skillfully to secure optimal terms for both parties while maintaining high levels of integrity and professionalism.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Organized all rental vehicles for customers while their vehicle was being repaired.
- Acted as a liaison between insurance and clients, ensuring clients received the best possible experience.
- Full knowledge of CCC and Mitchell estimating systems, used daily to supply customers with estimates, and provide insurance customers with supplements.
Store Manager/Visual Merchandising Manager/Assistant Buyer
Love Culture
09.2017 - 02.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Met and exceeded all Key Performance Indicators daily for the store. Maintained the highest KPI's in the region consistently,
- Worked with sellers for new merchandise based on top trends for the store, and facilitated purchasing of new merchandise.
- Processed and rotated all new merchandise based on selling trends and forecasted sales to increase maximum revenue, and to meet all sales goals.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Store Manager
G By Guess
07.2015 - 08.2017
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed and implemented successful staff incentive programs to motivate employees.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
Education
Bachelor of Arts - Business Administration And Management
Florida SouthWestern State College
Fort Myers, FL05.2026
Skills
- Data-driven decision-making
- CRM proficiency
- Competitive Analysis
- Customer Relationships
- Performance Goals
- Strategic Planning
- Performance monitoring
- Performance Metrics
- KPI tracking (Tableau)
- Forecasting and Marketing Analytics
Timeline
New Business Developer/Auto Collision Estimator
Ace Collision Experts
06.2021 - 06.2024
Store Manager/Visual Merchandising Manager/Assistant Buyer
Love Culture
09.2017 - 02.2019
Store Manager
G By Guess
07.2015 - 08.2017
Bachelor of Arts - Business Administration And Management
Florida SouthWestern State College
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