Danielle Combs
Willow Grove,PA
Summary
Knowledgeable and dedicated health care professional with extensive experience in the health care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients. Motivated to maintain patient satisfaction and contribute to company success. Specialize in quality, accuracy and process optimization. Committed to working independently as well as part of a team to maintain the highest level of patient care and standards, as well as strict adherence to safety protocols.
Overview
10
10
years of professional experience
1
1
Certified Phlebotomy Technician
1
1
Certified Nursing Assistant
Work History
Customer Service Representative
Home Depot
04.2020 - 11.2021
- Assisted customers with product inquiries, providing accurate information and enhancing satisfaction.
- Navigated point-of-sale systems to process transactions efficiently and accurately.
- Resolved customer complaints by identifying issues and offering effective solutions.
- Demonstrated product features to support customers in making informed purchasing decisions.
- Worked independently
Hospice Nursing Assistant
Abramson Center for Jewish Life
01.2017 - 08.2019
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Traveled to patients homes and other nursing homes
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Effectively handed off relevant information during shift changes.
- Performed non-invasive procedures such as wound care and catheter care according to established protocols.
- Utilized strong observational skills to recognize subtle changes in patient conditions.
- Provided emotional support and companionship to patients and their families.
- Supported patients spiritual and cultural beliefs by respecting their preferences and incorporating them into personalized care plans.
- Assisted in maintaining a clean, safe, and comfortable environment for patients.
- Actively listened to patients concerns and addressed them promptly with empathy and understanding.
- Demonstrated excellent time management and organization skills.
- Positioned patients to provide comfort and promote better body alignment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises.
Nursing Assistant/Medicine Technician
Wesley Enhanced Living
03.2015 - 01.2017
- Administered medications and treatments as directed by healthcare professionals
- Assisted patients with activities of daily living
- Administered insulin injections to diabetic patients, following established protocols and ensuring accurate dosage.
- Performed dermal capillary punctures for blood glucose monitoring and medication administration
- Provided compassionate care and reassurance to patients during blood draws and injections, ensuring their comfort and safety
- Maintained accurate patient records and documentation.
- Implemented infection control measures to promote patient safety.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in the training of new Nursing Assistants.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Engaged in light housekeeping tasks.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
Cashier/Sales Associate
Feeney’s
05.2013 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service.
- Resolved customer complaints professionally.
- Adapted quickly to new technologies implemented at POS systems.
- Provided backup support for other departments when needed.
- Contributed to clean and safe shopping environment.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Cashier/Sales Associate
Walgreens
04.2012 - 05.2013
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Welcomed customers and helped determine their needs.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained calm demeanor in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products.
- Rotated stock and restocked shelves to maintain product availability.
- Addressed customers concerns promptly.
Education
GED -
Commonwealth of PA Department of Education
09.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Dependability
- Phone etiquette
- Insulin administration
- Medication administration
- Capillary puncture
- Multi tasking
- Infection control
- Blood glucose monitoring
- Monitoring vital signs
- Patience
- Communication
- Interpersonal skills
- Attention to detail
- Professionalism
- Medical terminology
- Ability to follow set rules and protocols
- Time management and organization
- Excellent verbal and writing skills
- Patient care and comfort
- CPR/First Aid
Accomplishments
- Promoted from Nursing Assistant to a Medicine Technician/Nursing Assistant
Certification
Certified Phlebotomy Technician
Certified Nursing Assistant
Timeline
Customer Service Representative
Home Depot
04.2020 - 11.2021
Hospice Nursing Assistant
Abramson Center for Jewish Life
01.2017 - 08.2019
Nursing Assistant/Medicine Technician
Wesley Enhanced Living
03.2015 - 01.2017
Cashier/Sales Associate
Feeney’s
05.2013 - 01.2014
Cashier/Sales Associate
Walgreens
04.2012 - 05.2013
GED -
Commonwealth of PA Department of Education
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