Danielle Conner
Parma
Summary
Dynamic Store Manager at The Home Depot with a proven track record in enhancing customer satisfaction and driving sales through exceptional team leadership and strategic problem-solving. Skilled in training and mentoring staff, fostering a positive work environment, and maximizing operational efficiency while maintaining high standards of customer service.
Overview
24
24
years of professional experience
Work History
STORE MANAGER
THE HOME DEPOT
4066 MEDINA ROAD
07.2001 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Bachelor of Arts - Communications, Broadcast Journalism
John Carroll University
University Heights, Ohio05-2003
Skills
- Team leader and mentor that cultivates development through training, coaching, emotional intelligence, motivation, and a model-worthy work ethic
- Inspiring my team through positivity, trust, clear communication, empowerment, constructive feedback, accountability, and personal and professional development
- Exceptional interpersonal skills
- Proactive, omnichannel, excellent customer relations
- Critical thinking with strategic problem-solving skills
- Multitasking and organization
- Store operations
- Outstanding communication skills and self awareness
- Drives results
Timeline
STORE MANAGER
THE HOME DEPOT
07.2001 - Current
Bachelor of Arts - Communications, Broadcast Journalism
John Carroll University