Danielle Conner
Parma
Summary
Dynamic Store Manager at The Home Depot with a proven track record in enhancing customer satisfaction and driving sales through exceptional team leadership and strategic problem-solving. Skilled in training and mentoring staff, fostering a positive work environment, and maximizing operational efficiency while maintaining high standards of customer service.
Overview
24
24
years of professional experience
Work History
STORE MANAGER
THE HOME DEPOT
07.2001 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Bachelor of Arts - Communications, Broadcast Journalism
John Carroll University
University Heights, Ohio05-2003
Skills
- Team leader and mentor that cultivates development through training, coaching, emotional intelligence, motivation, and a model-worthy work ethic
- Inspiring my team through positivity, trust, clear communication, empowerment, constructive feedback, accountability, and personal and professional development
- Exceptional interpersonal skills
- Proactive, omnichannel, excellent customer relations
- Critical thinking with strategic problem-solving skills
- Multitasking and organization
- Store operations
- Outstanding communication skills and self awareness
- Drives results
Timeline
STORE MANAGER
THE HOME DEPOT
07.2001 - Current
Bachelor of Arts - Communications, Broadcast Journalism
John Carroll University
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