Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Danielle Cook

Medical Receptionist
Mercersburg,PA
Danielle Cook

Summary

Knowledgeable, goal-oriented and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with coworkers and clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, organization, speed and process optimization. Exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
years of professional experience
1
Certificate
2
years of post-secondary education

Work History

Whitetail Resort
Mercersburg, PA

Rental Technician
12.2024 - Current

Job overview

  • Greet guests at beginning of rental process, assess their rental needs, fulfill their rental needs, and direct them to their next location
  • Respond quickly to guest inquiries and answer questions
  • Manage multiple tasks in a fast-paced environment
  • Receive in-depth training on providing best guest service possible
  • Provide assistance to guests requiring help by demonstrating proper equipment usage.

Wellspan Health
Waynesboro, PA

Registration Specialist (Outpatient and ER)
03.2021 - Current

Job overview

  • Responsible for welcoming a high volume of patients daily, directing to appropriate departments within the facility and coordinating assistance with transportation
  • Conduct 1:1 interviews with patients in-person or by phone, to obtain accurate financial, biographic and demographic information for admission or registration
  • Collect and review hospital registrations to ensure that accurate financial and demographic information has been obtained and properly entered into Epic
  • Interpret physician's orders accurately to input correct testing information
  • Scan patient and registration documentation into electronic patient record via Epic
  • Explain financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
  • Collect payments and co-pays from patients using a large variety of insurance programs, adjusting amounts based on specific plan directives
  • When necessary, utilize proper money handling procedures in order to maintain cash bags and daily deposits
  • Distribute informational materials, necessary forms and hospital procedures to patients
  • Inform supervisor of technical issues involving registration processes
  • Comply with and enforce HIPAA guidelines and regulations.

Stay At Home Mom

Stay At Home Mom
12.2023 - 05.2024

Job overview

  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Meritus Health

Medical Secretary
10.2019 - 02.2021

Job overview

  • Managed master calendar and scheduled appointments for 14 providers based on optimal patient loads and clinician availability
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Enhanced office productivity by handling a high volume of callers per day in call room
  • Organized paperwork, such as charts and reports for office and patient needs
  • Maintained current and accurate medical records for over 100 patients
  • Completed skilled administrative work to support all office staff and operational requirements
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
  • Verified insurance benefits or eligibility and documented in EMR system (Epic)
  • Assisted patients in signing up for patient portal
  • Complied with and enforced HIPAA guidelines and regulations.

Meritus Medical Center

Unit Secretary
08.2018 - 10.2019

Job overview

  • Maintained rapport with all unit staff, including physicians, nurses and other healthcare personnel
  • Managed incoming calls and directed to appropriate personnel
  • Executed administrative duties to facilitate unit tasks and meet team goals
  • Provided information for patient admissions and discharges to foster timely processing
  • Implemented EMR system, Epic, for digitizing and organizing over 25 medical records
  • Enhanced unit productivity by handling 25+ callers and patients per day
  • Organized paperwork such as physical charts and reports for unit and patient needs
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Monitored unit supply levels and notified management of ordering needs
  • Communicated with Nursing Manager and Clinical Coordinator to facilitate efficient operation of Ortho, Neuro, Trauma (Med-Surg/Telemetry) unit.

Keystone Human Services

Direct Support Professional
07.2017 - 08.2018

Job overview

  • Maintained a clean, safe and well-organized client environment
  • Supervised daily activities and provided assistance when needed
  • Ensured safety and well-being of each client in alignment with care plan
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Worked to improve and enhance client lives through effective and compassionate care
  • Administered medication as directed by physician
  • Assisted clients with mobility needs, moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Gathered dietary information, assisted with feeding and monitored intake to help clients achieve nutritional objectives and support wellness goals
  • Promoted good oral and personal hygiene by aiding clients with grooming, bathing, teeth brushing and any other hygiene needs
  • Tasked with overseeing and maintaining patients' rooms and living areas
  • Cared for an average of three clients per day in home, delivering high-quality, efficient support to meet all needs
  • Participated in recreational activities, including going to the local park and community events with clients each month to boost mood, improve overall memory and provide light entertainment
  • Completed entries in log books, MAR and care plans to document and accurately report patient progress.

Education

Hagerstown Community College
Hagerstown, MD

Some College (No Degree) from Biology

James Buchanan High School
Mercersburg, PA

High School Diploma
08.2014 - 06.2016

Valley College
Martinsburg, WV

from MCA Program
08.2024 - Current

Skills

undefined

Certification

10-2024

BLS Provider, 10/09/2024, 10/2026

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Rental Technician

Whitetail Resort
12.2024 - Current

BLS Provider, 10/09/2024, 10/2026

10-2024

Valley College

from MCA Program
08.2024 - Current

Stay At Home Mom

Stay At Home Mom
12.2023 - 05.2024

Registration Specialist (Outpatient and ER)

Wellspan Health
03.2021 - Current

Medical Secretary

Meritus Health
10.2019 - 02.2021

Unit Secretary

Meritus Medical Center
08.2018 - 10.2019

Direct Support Professional

Keystone Human Services
07.2017 - 08.2018

James Buchanan High School

High School Diploma
08.2014 - 06.2016

Hagerstown Community College

Some College (No Degree) from Biology
Danielle CookMedical Receptionist