Danielle Copp
Clinical Administrative Assistant
San Diego,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Clinical Administrative Assistant
BetterNight
San Diego, CA
06.2023 - Current
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received, recorded and filed medical payments by check, cash, and credit card.
Insurance Verification Coordinator
Scripps Memorial Hospital
La Jolla, CA
02.2023 - 05.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Verified patients' medical insurance eligibility.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Insurance Verification Representative
BetterNight
San Diego, CA
08.2019 - 02.2023
- Streamlined insurance verification processes, ensuring all procedures were approved and properly documented.
- Handled insurance verification processes with accuracy, ensuring patients were aware of their coverage details and financial responsibilities before receiving medical services.
- Obtained all medical equipment prior authorizations prior to the patient appointment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
Intake Representative
BetterNight
San Diego, CA
05.2019 - 08.2019
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Financial Customer Service Representative
The District Credit Union
Aurora, CO
12.2017 - 03.2019
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Sales Associate
Staples
Westminster, CO
09.2017 - 12.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Sales Associate
Staples
San Diego, CA
06.2017 - 09.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Education
High School Diploma -
Kearny High School
San Diego, United States06-2016
Skills
Professional telephone etiquette
Clinical documentation
Multitasking and organization
Teamwork and collaboration
HIPAA compliance
Patient care
Data entry proficiency
Timeline
Clinical Administrative Assistant
BetterNight
06.2023 - Current
Insurance Verification Coordinator
Scripps Memorial Hospital
02.2023 - 05.2023
Insurance Verification Representative
BetterNight
08.2019 - 02.2023
Intake Representative
BetterNight
05.2019 - 08.2019
Financial Customer Service Representative
The District Credit Union
12.2017 - 03.2019
Sales Associate
Staples
09.2017 - 12.2017
Sales Associate
Staples
06.2017 - 09.2017
High School Diploma -
Kearny High School
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