Danielle Cordova

• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored and coached both new and current employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Conducts Interviews, hires new talent, as well as creates and consistently follows up with training plans.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Approved regular payroll submissions for employees.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

• Managed daily operations of up to 15 Crew-members a shift to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records. Daily cash handling, banking, smart-safe use.
• Correctly calculated inventory and ordered appropriate supplies.
• Coached, directed, trained, and developed restaurant shift managers and restaurant leaders as a Certified Training Manager
• Oversee Certified Trainers and their trainee to ensure completion of all areas in the restaurant
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Enhanced guest experience by regularly reviewing feedback from surveys and implementing necessary improvements.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Oversaw the Restaurant Image program and streamlined the standards and expectations along daily detail cleaning tasks

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues..
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Improved overall team performance by effectively delegating tasks and providing clear instructions during shifts.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Excelled in every store position and regularly backed up front-line staff.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
• Promoted a positive work environment through open communication and constructive feedback.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.

While employed with Raising Cane's, I was also an NRO team crew-member, I traveled to several states to open new restaurants and support struggling restaurants.

• Train and develop new employees at different locations across north america for up to 3 weeks at a time.
• Trained crew in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Set positive example for team members by providing high-quality, efficient service.
• Collaborated with management to identify areas of improvement and develop comprehensive training programs.
• Maintained current knowledge of all team position requirements.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Documented training and progress on database to enable tracking history and maintain accurate records.
• Monitored and evaluated performance of crew members, providing constructive feedback to facilitate growth.

• Worked front counter, drive-thru and kitchen areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Trained new team members on procedures, customer service, and sales techniques.
• Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, and locate items.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Increased sales revenue through effective product recommendations tailored to individual customers.