Danielle Coronado
Converse
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
National Construction Rentals Inc.
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
Leasing Professional
Greystar Real Estate Partners LLC
12.2018 - 10.2022
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Scanned documents and saved in database to keep records of essential organizational information.
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to proper database.
- Drafted reports for upper management as directed.
Jewelry Consultant
James Avery
11.2017 - 02.2018
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from James Avery, protecting company reputation and loyal client base
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Helped over 150 customers with over $1000+ of merchandise
Waitress Trainer
Clicks Paradise
01.2016 - 12.2017
- Monitored guests for intoxication and immediately reported concerns to management
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Designed custom private function and banquet packages to accommodate groups of up to 100, including business dinners, sales presentations, club meetings, weddings and charity events
Correctional Officer
Aransas County Detention Center
09.2014 - 10.2016
- Created and maintained arrest files on all inmates processed through jail
- Received and inspected mail, property and funds from visitors on behalf of designated inmates
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Applied non-violent response tools and physical restraint during problematic situations.
- Attended regular training and maintained appropriate certifications
- Processed inmates by completing paperwork, conducting searches and recording fingerprints
Cashier/Receiving Manager
Cavenders Boot City
08.2012 - 09.2014
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Organized and reported on financial information to document payment histories and assist with sound financial accounting
- Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
- Kept stockroom free of hazards, working efficiently and properly organized.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Prepared inventory for shipment by attaching tags and labels.
Education
High School Diploma -
Victoria West High School
Victoria, TX06.2011
Skills
- Training and development
- Strong organizational skills
- Works well independently
- Detail-oriented
- Excellent teamwork
- Strong reading talents
- Proofreading and editing
- Good listening skills
- Self-motivated professional
- Responsible
- Good telephone etiquette
Timeline
Customer Service Representative
National Construction Rentals Inc.
06.2022 - Current
Leasing Professional
Greystar Real Estate Partners LLC
12.2018 - 10.2022
Jewelry Consultant
James Avery
11.2017 - 02.2018
Waitress Trainer
Clicks Paradise
01.2016 - 12.2017
Correctional Officer
Aransas County Detention Center
09.2014 - 10.2016
Cashier/Receiving Manager
Cavenders Boot City
08.2012 - 09.2014
High School Diploma -
Victoria West High School
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