Danielle Costigan
Anoka,MN
Summary
Compassionate CNA Coordinator with a strong background in patient care and staff training. Expertise in conflict resolution and operational management fosters an environment of quality care and professional development. Demonstrated success in enhancing staff performance and managing hospice operations, while effectively supporting healthcare teams in delivering exceptional patient outcomes.
Overview
6
6
years of professional experience
Work History
CNA Coordinator
Brighton Hospice
St. Louis Park, MN
09.2024 - Current
- Provided compassionate care to patients in hospice settings.
- Educated families on caregiving techniques and patient needs.
- Ensured a safe and clean environment for patients and staff.
- Supported emotional needs of patients through active listening and empathy.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Managed daily operations of department, coordinating schedules and assigning duties to ensure smooth workflow.
- Ensured compliance with company policies and procedures related to project management activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended staffing solutions and proposed procedural changes, contributing to improved team efficiency.
House Manager
Legacy Care Home
Minnetonka, Minnesota
09.2020 - 09.2024
- Supervised daily operations and staff in a residential care environment.
- Coordinated resident care plans with healthcare professionals and family members to enhance quality of care.
- Managed scheduling for staff shifts and resident activities effectively.
- Ensured compliance with health regulations and safety protocols consistently.
- Facilitated training sessions for new staff on care procedures and policies, improving staff readiness and service delivery.
- Resolved conflicts among staff or residents to maintain a positive atmosphere.
- Assisted in budgeting and resource allocation for operational needs.
- Monitored inventory of supplies and placed orders regularly.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Organized and maintained household inventory records, including supplies and equipment.
- Developed systems for efficient management of daily operations, ensuring seamless workflow and resident satisfaction.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Ensured compliance with local health and safety regulations at the residence.
- Implemented policies to ensure proper use of resources in a cost-effective manner.
- Created processes for maintaining security protocols within the house premises.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
- Monitored service provider performance to ensure quality of services delivered.
- Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
- Coordinated with outside contractors on all renovations or remodeling projects.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Explained goals and expectations required of trainees.
- Communicated with maintenance team on damages to repair.
- Delegated work to staff, setting priorities and goals.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Reported damage or theft of hotel property to management.
- Prepared effective cleaning solutions by mixing water with detergents or acids according to specified ratios.
Education
Associate of Science - Behavioral health and human services
Anoka Technical College
Anoka, MN05-2026
Skills
- Patient care
- Care plan development
- Team collaboration
- Staff training
- Conflict resolution
- Family education
Accomplishments
- Dean's List
- President's list
Timeline
CNA Coordinator
Brighton Hospice
09.2024 - Current
House Manager
Legacy Care Home
09.2020 - 09.2024
Associate of Science - Behavioral health and human services
Anoka Technical College