Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Danielle Cotey

Austin,TX

Summary

Results-driven project management professional with proven expertise in global program management, project execution, change management, and business process optimization. A strategic problem solver who excels in converting ambiguity into actionable results, fostering collaboration across cross-functional teams, and driving sustainable improvements in operational efficiency.

Overview

27
27
years of professional experience

Work History

Project Manager, AppleCare Business Process Re-engineering (BPR)

Apple
Austin, TX
03.2021 - Current
  • Led and executed mid to large scale cross-functional systems projects across various AppleCare business areas, including Sales, Service and Digital.
  • Responsibilities include planning, mobilizing and ensuring system changes are thoroughly tested and that organizations are prepared for process changes.
  • Drove communication and strategic collaboration with AppleCare business groups, IT organizations and teams across Apple.
  • Facilitated core team, leadership, and steering committee meetings, delivering strategic updates to key stakeholders to enhance visibility and streamline decision-making.

Program / Change Manager, Indirect Procurement

Dell
Round Rock, TX
08.2018 - 09.2020
  • Spearheaded program and change management initiatives to drive process and tool optimization for business partners and suppliers.
  • Led an ERP software upgrade for Fieldglass Statement of Work, aligning processes and mitigating project risks to achieve successful implementation.
  • Brokered key stakeholder agreements and influenced executive leadership to prioritize strategic performance goals with measurable outcomes.

Partner Claiming and Compliance Global Projects Manager

Dell
Round Rock, TX
02.2016 - 08.2018
  • Planned and executed medium and large-scale global projects to optimize software tools and improve process alignment.
  • Streamlined Dell’s proprietary workflow software and enhanced reporting capabilities by addressing global process inefficiencies.
  • Selected by management to lead a global core team in the creation of an HR/Talent Development framework for internal organization focused on assessments, training and people development.

Partner Marketing / Strategic Alliance Manager

Dell
Round Rock, TX
06.2010 - 01.2016
  • Strategic lead for Intel and AMD accounts, driving $80M+ in co-marketing dollars annually.
  • Increased gross partnership funding by $10M year-over-year by creating and executing strategic programs to grow sales.
  • Defined and executed joint marketing plans in support of growth objectives including demand generation programs, events and collateral.
  • Implemented more rigorous and transparent partner funding process to maximize trust, cooperation and alignment between Dell and its partners.
  • Aligned with sales leaders to utilize funding to drive pipeline and revenue.

Channel Marketing Manager, PartnerDirect

Dell
Round Rock, TX
06.2008 - 06.2010
  • Managed partner incentives, including rebate program, interfaced with field sales as manager of channel events and drove vendor co-marketing efforts, including programs with Intel and Microsoft.
  • Supported operational launch of Dell PartnerDirect Program.

Payments Business Manager, Americas Channels

Dell
Round Rock, TX
03.2006 - 06.2008

Brand Manager/Payments Business Manager, Small Medium Business

Dell
Round Rock, TX
03.2006 - 06.2008

Channel Marketing Manager

NetSolve, Inc.
Austin, TX
11.2003 - 03.2005
  • Company Acquired by Cisco

Business Development / Partner Marketing Manager

BroadJump
Austin, TX
01.2002 - 01.2003

ISV Alliance Manager

IBM/Tivoli Systems
Austin, TX
01.1998 - 01.2002

Education

Master of Business Administration (MBA) -

University of Texas
Austin, TX

Bachelor of Science (BS) - Marketing

Lehigh University
Bethlehem, PA

Skills

  • Global program leadership
  • Change management expertise
  • Project management governance
  • Strategic partner management
  • Client relationship management
  • Process optimization
  • Team-oriented conflict resolution
  • Relationship management
  • Business Process Improvement
  • Collaborative problem solving
  • Skilled in stakeholder relationship management
  • Cross-team engagement
  • Effective meeting facilitation
  • Stakeholder needs assessment
  • Business workflow redesign

Timeline

Project Manager, AppleCare Business Process Re-engineering (BPR)

Apple
03.2021 - Current

Program / Change Manager, Indirect Procurement

Dell
08.2018 - 09.2020

Partner Claiming and Compliance Global Projects Manager

Dell
02.2016 - 08.2018

Partner Marketing / Strategic Alliance Manager

Dell
06.2010 - 01.2016

Channel Marketing Manager, PartnerDirect

Dell
06.2008 - 06.2010

Payments Business Manager, Americas Channels

Dell
03.2006 - 06.2008

Brand Manager/Payments Business Manager, Small Medium Business

Dell
03.2006 - 06.2008

Channel Marketing Manager

NetSolve, Inc.
11.2003 - 03.2005

Business Development / Partner Marketing Manager

BroadJump
01.2002 - 01.2003

ISV Alliance Manager

IBM/Tivoli Systems
01.1998 - 01.2002

Master of Business Administration (MBA) -

University of Texas

Bachelor of Science (BS) - Marketing

Lehigh University

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Danielle Cotey