Danielle Cotton
Durham,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing and enhancing 10 plus years of experience in interpersonal skills, detailed-oriented handling of monies, and strong problem-solving skills.
Overview
24
24
years of professional experience
Work History
Financial Care Counselor
Duke Private Diagnostic Clinic, PDC
3 2016 - Current
- Obtain all prior authorization certification and/or authorizations as appropriate
- Correspond with insurance carriers concerning clinical information requested and to resolve issues relating to coverage and payment
- Explain bills according to DUHS credit and collection policies
- Update the billing system to reflect the insurance status of the patient
- Provide patient services and administrative support in clinic operations
- Apply appropriate discounts and documentation per Cash Management Policies
- Recount and consolidate end of the day cash drawers to record bank deposits and credit card deposit
- Charge entry for self-pay payments
- Prepare highly confidential, sensitive medical documents and correspondence for DUMC.
Financial Care Counselor
Duke University Medical Center, DUAP
08.2010 - 02.2016
- Obtained all prior authorization certification and/or authorizations as appropriate
- Corresponded with insurance carriers concerning clinical information requested and resolved issues relating to coverage and payments
- Explained bills according to DUHS credit and collection policies
- Updated the billing system to reflect the insurance status of the patient
- Provided patient services and administrative support in clinic operations
- Applied appropriate discounts and documentation per Cash Management Policies
- Recounted and consolidated end of the day cash drawers to record bank and credit card deposits.
Referral Coordinator
Duke University Medical Center, DUAP
08.2010 - 02.2016
- Obtained authorization for prescription refills
- Coordinated the process of referring patients to appropriate clinics
- Communicated with patients to ensure follow-through with referrals
- Supported doctors and patients in synchronizing appointments, authorizations, and tests taking place in different clinics
- Entered information on radiology reconciliation logs
- Directly scheduled patients referred for Orthopedic appointments
- Streamlined referral process by implementing efficient tracking and communication systems.
Patient Service Associate
Duke University Medical Center, PRMO
08.2000 - 07.2010
- Explained billing to patient according to PRMO credit & collection policies
- Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns
- Collaborated with healthcare professionals to ensure seamless transitions between departments during multi-service visits
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines
- Scheduled medical tests and procedures
- Coordinated all labs/procedures as requested
- Accurately identified the appropriate account for patient visits
- Collected and posted co-payments and balances on accounts due
- Reported medical information obtained from patient and referring physician accurately, completely and in a timely fashion to medical staff and providers
- Cross-trained staff in the appointment hub.
Education
High School Diploma -
Person Senior High
Skills
Microsoft Applications (Word, Excel, Access)
Word Perfect 51
Windows
Power Point, Schedule ()
DUMC DHIS, IDX & Maestro FCC Super user
IDX Web, Maestro/EPIC
Lotus 1, 2 & 3
References
Professional and personal references given upon request.
Timeline
Financial Care Counselor
Duke University Medical Center, DUAP
08.2010 - 02.2016
Referral Coordinator
Duke University Medical Center, DUAP
08.2010 - 02.2016
Patient Service Associate
Duke University Medical Center, PRMO
08.2000 - 07.2010
Financial Care Counselor
Duke Private Diagnostic Clinic, PDC
3 2016 - Current
High School Diploma -
Person Senior High
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