Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Danielle Couch

Jacksonville,FL

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Donut Finisher

The Donut Shoppe
Jacksonville, FL
09.2023 - Current
  • Cleaned and sanitized all food-preparation areas, utensils, and surfaces as needed.
  • Assisted in the preparation of ingredients for various donut recipes.
  • Frosted and glazed freshly baked doughnuts with a variety of toppings.
  • Packed finished products into boxes or bags for shipment or storage.
  • Stocked shelves with supplies such as sugar, flour, and other baking ingredients.
  • Monitored inventory levels of baking materials and notified management when replenishment was necessary.
  • Kept up-to-date records of production activities including number of items produced per shift, day, week, month.
  • Ensured that all safety protocols were followed in accordance with company guidelines.
  • Observed proper food handling procedures at all times while preparing doughnuts.
  • Followed established sanitation rules and regulations while performing duties.

Associate

Walmart
Jacksonville, FL
01.2022 - 08.2023
  • Answered customer questions and provided store information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Arranged and stocked new merchandise following placement directions.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Direct Service Provider

PIC Homes
Jacksonville, FL
04.2021 - 12.2021
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Followed care plan and directions to administer medications.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted with meal planning to meet nutritional plans.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.

Personal Care Assistant

New Heights Behavioral Consultants
Jacksonville, AL
03.2021 - 07.2021
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Provided ongoing compassionate patient care for each client.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Associate

RaceTrac
Jacksonville, FL
06.2020 - 03.2021
  • Promoted sales initiatives to support company brand.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.

Sales Associate

Journeys
Jacksonville, FL
05.2019 - 03.2020
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Used product knowledge to suggest items to match client needs.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Created price tags and merchandise signs for new items.

Crew Member

McDonalds
Waseca, MN
04.2017 - 05.2018
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups and bags.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Workplace Safety
  • Cash Handling
  • Verbal and Written Communication
  • Customer Service
  • Issue Resolution
  • Relationship Building
  • Practice Management
  • Reliable and Punctual
  • POS System Operation
  • Courteous and Professional
  • Customer Engagement
  • Stocking and Replenishing
  • Creative Problem Solving
  • Time Management

References

References Catherine Wortherly – Team Lead, Walmart 904 – 466 – 3997 Joan Tyner – Team Lead, Walmart 904 – 316 - 5922

Certification

  • Food Handlers Certificate. Training - 2023

Timeline

Donut Finisher

The Donut Shoppe
09.2023 - Current

Associate

Walmart
01.2022 - 08.2023

Direct Service Provider

PIC Homes
04.2021 - 12.2021

Personal Care Assistant

New Heights Behavioral Consultants
03.2021 - 07.2021

Associate

RaceTrac
06.2020 - 03.2021

Sales Associate

Journeys
05.2019 - 03.2020

Crew Member

McDonalds
04.2017 - 05.2018

High School Diploma -

Penn Foster Career School

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