Danielle Cox
Texarkana,TX
Summary
Customer service expert with a passion for building relationships. Exceptional ability to communicate effectively with customers , address their concerns and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly in high pressure situations. → Skilled in client experience management , customer satisfaction surveys and problem solving. Entrepreneurial spirit , always seeking new opportunities and challenges to tackle. → Comfortable , focused and organized in fast paced , high output environments. Strong communication , analytical and marketing skills , with the ability to work in various platforms/systems
Overview
11
11
years of professional experience
Work History
Sales Associate
The Children Place
Texarkana, TX
01.2022 - 12.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted customers with product selection, sizing and styling.
- Developed and implemented strategies to meet sales quotas.
Customer Service Representative
Conduent
Remote
04.2019 - 11.2022
- Managed 100 incoming calls per day that dealt with customer request and questions while utilizing strong technical skills and effective communication.
- Researched and resolved customer inquiries using established procedures and best practices.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Educated and implemented awareness of client products and services.
Order Support Specialist
Majorel
Remote
06.2016 - 02.2019
- Acted as advocate for customers by documenting insights and sharing them internally with product team , Resulting in a 20% improvement in product satisfaction among customers.
- Consistently exceeded customer satisfaction goals by average of 15% through effective communication and problem solving techniques.
- Mentored and trained new customer service representatives on company policy procedures, resulting in a 20% increase in performance.
- Managed average of 150 customer interactions per day.
Customer Service Associate
Kmart
Texarkana, TX
01.2013 - 04.2016
- Maintained calm demeanor and professionally managed issues in busy high-stress situations.
- Managed returns , exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Associate of Science -
Texarkana College
Texarkana, TX12-2022
Skills
- Customer Satisfaction
- Technical Troubleshooting
- Desktop Support
- Apple IOS
- Problem-Solving
- Multitasking & Prioritization
- Microsoft Windows & Office
Timeline
Sales Associate
The Children Place
01.2022 - 12.2023
Customer Service Representative
Conduent
04.2019 - 11.2022
Order Support Specialist
Majorel
06.2016 - 02.2019
Customer Service Associate
Kmart
01.2013 - 04.2016
Associate of Science -
Texarkana College
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