Danielle Coyne
Akron,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Surgical Technologist
Cleveland Clinic Foundation
06.2022 - Current
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Performed accurate instrument counts, preventing potential surgical complications due to retained items.
- Supported colleagues by serving as a resource on surgical technology best practices, fostering a collaborative work environment.
Clinical Technician
Cleveland Clinic Foundation
06.2014 - Current
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Collaborated with patient care team in updating patient information, gathering vital signs, medical histories, and concerns.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Facilitated effective communication between patients, family members, and healthcare providers to optimize treatment plans.
- Assisting patients with activities of daily living inclusive but not limited to; personal hygiene, mobility, meal completion and family communications.
Customer Service Coordinator
Technology Recovery Group
01.2017 - 07.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
Back Office Leader
Best Buy
10.2012 - 01.2017
- Consistently met or exceeded performance targets by implementing innovative strategies and driving continuous improvement within the back office team.
- Played an instrumental role in achieving company-wide cost reduction targets by identifying opportunities for savings within back-office operations.
- Fostered a positive work environment through effective conflict resolution strategies and open lines of communication among team members.
- Established clear deadlines and expectations for staff members, promoting accountability and encouraging proactive problem-solving approaches.
- Developed comprehensive training programs for new hires, promoting a faster integration into the team and increased productivity.
- Championed best practices in regulatory compliance, ensuring that all internal processes adhered to industry standards and guidelines.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT06.2025
Associate of Science - Surgical Technology
Cuyahoga Community College
Cleveland, OH05.2022
Skills
- Critical Thinking
- Work Planning and Prioritization
- Problem-solving abilities
- File Management
Accomplishments
- Organized seven surgical education implementations in first year of certification.
- Ohio AST delegate for national conference
Certification
- CST - Certified Surgical Technologist
- AHA- Basic Life Support
Timeline
Certified Surgical Technologist
Cleveland Clinic Foundation
06.2022 - Current
Customer Service Coordinator
Technology Recovery Group
01.2017 - 07.2017
Clinical Technician
Cleveland Clinic Foundation
06.2014 - Current
Back Office Leader
Best Buy
10.2012 - 01.2017
Bachelor of Science - Healthcare Administration
Western Governors University
Associate of Science - Surgical Technology
Cuyahoga Community College