Danielle Cozart
Dallas,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Manager
E Bar Tex Mex
04.2011 - 03.2024
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Science - Psychology
Richland College
Dallas, TX05.1996
Skills
- Customer Service
- Team Leadership
- Salesforce Management
- Fiscal Management
Timeline
Manager
E Bar Tex Mex
04.2011 - 03.2024
Associate of Science - Psychology
Richland College