Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Danielle Craighead

Parkville,MD

Summary

Highly organized committed person with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Fairfeild Inn And Suites By Marriott
06.2021 - Current
  • Manage phone and in-person room reservations
  • Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
  • Take payment from customers
  • Respond to guests’ issues and complaints in a friendly, timely manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs

Maintain updated records of bookings and payments

Direct Support Staff Member

Baltimore City Public School System
06.2018 - 06.2021
  • Delivering and evaluating teaching and learning activities with the Class Teacher, helping to prepare for lessons, assisting students who require additional support, observing student performance and behavior, setting up resources.
  • Look after the welfare of students in school PREMISES.
  • Supervising students behavior indoors and outdoors.
  • Assist with activities.
  • Behavior management and supervision

Key Holder

Maxway Department Store
05.2014 - 06.2018
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Sorter

Goodwill Industries Of The Chesapeake Inc.
05.2012 - 06.2014
  • Utilized sorting systems to sort items fast and accurately.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.

Education

GED -

Christian Academy
Baltimore, MD
06.2007

Skills

  • Customer Service
  • Word Processing
  • Critical Thinking
  • Strategic Planning
  • Conflict Management
  • Microsoft Excel
  • Microsoft Office
  • Time Management
  • Listening Skills
  • Organization and Prioritization
  • Learning Strategies
  • Strong Communication and Interpersonal Skills
  • Conflict Resolution

Accomplishments

Employee of the Year 2022 @ Fairfield Inn& Suites(Marriott)

Timeline

Front Desk Receptionist

Fairfeild Inn And Suites By Marriott
06.2021 - Current

Direct Support Staff Member

Baltimore City Public School System
06.2018 - 06.2021

Key Holder

Maxway Department Store
05.2014 - 06.2018

Sorter

Goodwill Industries Of The Chesapeake Inc.
05.2012 - 06.2014

GED -

Christian Academy
Danielle Craighead