Danielle Cramer
Saginaw,MI
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Operations Specialist
Charter Spectrum
Saginaw, MI
11.2022 - Current
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Interfaced with team lead and managers regarding scheduling logistics and technical specifications of installations, installing systems compliant with client orders.
- Collaborated with team members to develop process improvement models.
- Performed data entry tasks for tracking and reporting purposes.
- Assisted with implementation of new systems and technologies for better efficiency in the field.
- Maintained accurate records of all activities related to field operations.
- Participated in meetings with stakeholders to discuss changes impacting operations in the field.
- Provided technical assistance and support to field operations personnel.
- Conducted training sessions for new hires regarding field operation processes.
- Escalated complex concerns to effectively meet customers' needs and walked customers through next steps.
911 Emergency Dispatcher
Highlands County Sheriff's Office
12.2019 - 09.2022
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
Property Manager
Lake Josephine highlander
Sebring, FL
07.2019 - 09.2022
- Responsible for conducting interviews and background checks for potential renters
- Collecting rents from tenants in a 14 unit mobile home park and 7 extended stay efficiency apartments
- Schedule all maintenance with vendors ( A/C company, plumbers, electrician) and any other maintenance needs
- Attend to any needs that arose with tenants
- Performed evictions when necessary.
Property Manager
Bay Street villa HOA
Sebring, FL
07.2019 - 09.2022
- Responsible for conducting interviews and background checks for potential renters
- Collecting rents from tenants in a 10 unit condo /HOA co-op
- Schedule all maintenance with vendors ( A/C company, plumbers, electrician) and any other maintenance needs
- Attend to any needs that arose with tenants
- Performed evictions when necessary
- Responsible for banking and paying all relevant bills for association ( electric, lawn care, pest control, sewer and trash collection)
Corrections Officer
Desoto Correctional Facility
03.2019 - 07.2019
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Attended regular trainings and maintained appropriate certifications.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
- Maintained daily logs of shift activity.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Maintained correct physical head count for inmates.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
Education
Diploma -
Mont Pleasant High School
10.2000
Skills
- Ability to work under pressure
- Strong communicator
- Excellent conflict resolution ability
- Strong decision making
- Self-motivation
- Strong leadership
- Adaptability
- Law Enforcement
- Telecommunication
- Troubleshooting
- Customer service
- Property Management
- Organizational skills
- Administrative experience
- English
- Data entry
Certification
- AED Certification
- Certified Pool Operator
- Driver's License
- CPR Certification
- First Aid Certification
- State of Florida telecommunications certificate
- EMD Certification
Timeline
Field Operations Specialist
Charter Spectrum
11.2022 - Current
911 Emergency Dispatcher
Highlands County Sheriff's Office
12.2019 - 09.2022
Property Manager
Lake Josephine highlander
07.2019 - 09.2022
Property Manager
Bay Street villa HOA
07.2019 - 09.2022
Corrections Officer
Desoto Correctional Facility
03.2019 - 07.2019
Diploma -
Mont Pleasant High School