Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Danielle Crenshaw

Dallas,TX

Summary

Proactive professional with 10+ years of experience and a proven knowledge of conflict resolution, customer satisfaction, and relationship management. Aiming to leverage my skills to successfully fill the open role at your company.

Overview

10
10
years of professional experience

Work History

Admissions Representative

PCI Health Training Center
05.2023 - Current
  • Supported students through admissions process by answering questions and assisting with forms.
  • Explained admissions procedures and courses offered to potential students.
  • Reviewed admissions applications to check students' eligibility for acceptance.
  • Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to 80%.
  • Attracted and recruited students by communicating Medical training information via phone and email.
  • Led weekly campus tours to showcase campus features.
  • Met prospective students, offered information and represented institution by attending events.
  • Coded data from participant interviews.
  • Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.

VP of Sales

Titan Services
03.2022 - 06.2023
  • Responsible for leading their sales team to meet and exceed sales goals
  • Hiring and developing members of the team with our sales pitch and equipping them with knowledge of the product
  • Creating and executing sales strategies, and developing and managing the sales department budget.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.

Communications Rep

Medical City Dallas
05.2020 - 03.2021
  • Resolved conflicts and built consensus, especially with groups espousing strong and divergent opinions.
  • Responded to incoming phone requests from patients, provider offices and hospitals with courteous and accurate information.
  • Answered client queries and complaints to provide strong customer service.
  • Page O/C Dr.'s for E.Rs with new admits
  • High volume of accurate patient data entry
  • High volume of calls daily that require accuracy and attentiveness
  • Punctual typing skills.


Front Desk Supervisor

Towneplace Inn & Suites Las Colinas
01.2019 - 03.2020
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Verify customers' credit, and establish how the customer will pay for the accommodation
  • Contact housekeeping or maintenance staff when guests report problems
  • Keep records of room availability and guests' accounts, manually or using computers
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
  • Compute bills, collect payments, and make change for guests
  • Record guest comments or complaints, referring customers to managers as necessary
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding dining, dinner, site seeing, etc.

Front Desk Agent

Fairfield Inn & Suites
01.2015 - 09.2019
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Contact housekeeping or maintenance staff when guests report problems
  • Make and confirm reservations
  • Keep records of room availability and guests' accounts, manually or using computers
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers
  • Record guest comments or complaints, referring customers to managers as necessary
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining or entertainment
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.


Internal Processing Specialist

Arizona Corporation Commission
06.2013 - 11.2014
  • Produce up-to-the-minute information, using internal computer systems, to allow management to base decisions on actual, not historical, data
  • Examine records, tax returns, and related documents pertaining to settlement of decedent's estate
  • Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies
  • Prepare detailed reports on audit findings
  • Supervise auditing of establishments, and determine scope of investigation required
  • Inspect account books and account

Education

Real Estate -

Aypo Real Estate
Dallas, TX
03.2023

Medical Administrative Insurance -

Valley Career College
El Cajon, CA
01.2011

Skills

  • Networking Abilities
  • Sales Background
  • Academic Advice and Counseling
  • Student Recruiting
  • Customer service
  • Time management
  • Communication skills
  • Microsoft word
  • Microsoft excel
  • Leadership
  • Google Suite
  • Organizational Skills
  • Documentation review
  • Computer literacy
  • Data Review and Analysis
  • Documentation and Recordkeeping
  • Team Collaboration
  • Client Engagement
  • Relationship Building

Languages

English

Timeline

Admissions Representative

PCI Health Training Center
05.2023 - Current

VP of Sales

Titan Services
03.2022 - 06.2023

Communications Rep

Medical City Dallas
05.2020 - 03.2021

Front Desk Supervisor

Towneplace Inn & Suites Las Colinas
01.2019 - 03.2020

Front Desk Agent

Fairfield Inn & Suites
01.2015 - 09.2019

Internal Processing Specialist

Arizona Corporation Commission
06.2013 - 11.2014

Real Estate -

Aypo Real Estate

Medical Administrative Insurance -

Valley Career College

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Danielle Crenshaw