Danielle Crichfield
Bethel Park,PA
Summary
Driven by a commitment to excellence, I leveraged project management and motivational techniques at Whole Foods Market to enhance team efficiency and customer satisfaction. My leadership significantly contributed to improving operational workflows and fostering a culture of collaboration, resulting in a noticeable increase in customer loyalty and team productivity. Qualified to utilize my retail leadership skills in a Human Resources position.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Team Lead
Whole Foods Market Inc
10.2021 - Current
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Facilitated training for team members through daily coaching and regular performance appraisals.
- Modeled exceptional customer service and mentored team members on direct link between revenue growth and customer loyalty.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
Supervisor
Whole Foods Market Inc
12.2019 - 10.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints and resolved issues while meeting ever-changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
Team Trainer
Whole Foods Market Inc
10.2019 - 12.2019
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Cashier
Whole Foods Market Inc
07.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Long Term Substitute Teacher
Trinity Area School District
10.2017 - 06.2019
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.
- Collaborated with colleagues to develop interdisciplinary lesson plans, promoting a comprehensive understanding of the subject matter.
- Organized lesson plans using teaching software for long-term interim assignments.
- Maintained open communication with parents and guardians, discussing students' progress and addressing any concerns promptly.
Substitute Teacher
Kelly Education Services
10.2017 - 09.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Shift Leader
Dairy Queen
05.2012 - 06.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to food safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Bachelor of Science - Early Childhood Special Education
Robert Morris University
Coraopolis, PA12.2016
Skills
- Project Management
- Microsoft Office Suite
- Microsoft Windows XP professional
- Google Drive
- Workday
- Motivational Techniques
- Teamwork and Collaboration
- Problem-Solving
- Conflict Resolution
- Customer Service
- Active Listening
Certification
- HRCI Human Resources Associate Profession Certificate Training - completed May 2024
Timeline
Assistant Team Lead
Whole Foods Market Inc
10.2021 - Current
Supervisor
Whole Foods Market Inc
12.2019 - 10.2021
Team Trainer
Whole Foods Market Inc
10.2019 - 12.2019
Cashier
Whole Foods Market Inc
07.2018 - 10.2019
Long Term Substitute Teacher
Trinity Area School District
10.2017 - 06.2019
Substitute Teacher
Kelly Education Services
10.2017 - 09.2018
Shift Leader
Dairy Queen
05.2012 - 06.2018
Bachelor of Science - Early Childhood Special Education
Robert Morris University