Danielle Criley
Butler,PA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
26
26
years of professional experience
Work History
Sales Associate
Aldi
Butler, PA
06.2016 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures and customer services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
Horse Caretaker
Krenitsky racing
Butler, PA
06.2015 - 04.2016
- Provided daily care for horses, including feeding, grooming, and exercising them.
- Maintained barns, stalls, paddocks and other horse-related facilities in a clean and safe condition.
- Assisted with the administration of medications to horses as needed.
- Monitored horses' health on a regular basis and reported any changes or concerns to supervisor.
- Ensured that all safety protocols were followed while handling horses.
- Administered first aid treatments when necessary.
- Mucked out stalls to remove waste and debris and keep conditions sanitary.
- Cared for and groomed 10 horses each day.
- Kept horses healthy and ready for activities by preparing and distributing feed and water on-schedule.
- Rendered aid to injured and sick horses and notified supervisors of additional care requirements.
- Bathed and groomed pets using gentle techniques.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Assessed animals for injury and illness.
Travel Agent
Mars travel service
Mars, PA
06.1998 - 02.2009
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Assisted customers in selecting the best possible package with the least expense.
- Prepared customized itineraries based on customer needs and preferences.
- Researched availability of airfare and hotel rooms using reservation systems.
- Processed payments from clients via cash or credit cards.
- Suggested additional services such as car rentals or activities that would enhance a customer's trip.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Collaborated with colleagues to stay abreast of changes in the industry related to new products or services offered by competitors.
- Created marketing materials showcasing vacation packages available for sale through the agency.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Planned special events such as honeymoons or destination weddings.
- Conducted research on new destinations and attractions which may be attractive to potential travelers.
- Monitored trends in tourism industry; updated promotional material accordingly.
- Created travel itineraries and made adjustments to meet client specifications.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Researched hotels and airfare options to best meet client needs and expectations.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Followed up with clients to notify of specials and offer assistance with future travel plans.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Participated in travel seminars and remained up-to-date on market trends.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Booked transportation and hotel reservations using computer or telephone.
- Completed ongoing training with company and travel partners.
- Recorded and maintained information on clients, vendors and travel packages.
- Printed or requested transportation carrier tickets using computer printer system or system link to travel carrier.
Education
Associate of Business Administration - Travel And Business Management
Sawyer School of Business
Pittsburgh, PA05-1996
Skills
- Great customer service
- Versatile and hard working
- Years of experience working with animals
- Basic computer skills
- Positive and professional
- Outgoing Personality
- Teamwork and Collaboration
- Multi-tasking strength
- Service-oriented
- Reliable and punctual
- Problem-solving skills
- Cash Handling Accuracy
Timeline
Sales Associate
Aldi
06.2016 - Current
Horse Caretaker
Krenitsky racing
06.2015 - 04.2016
Travel Agent
Mars travel service
06.1998 - 02.2009
Associate of Business Administration - Travel And Business Management
Sawyer School of Business