Danielle Crome
unemployed currently
Rock Hill,SC
Summary
Dynamic professional with strong problem-solving abilities and a commitment to continuous learning. Excellent communication skills enable effective collaboration and contribute to team success, driving positive results. Eager to embrace new challenges while advancing organizational objectives with dedication and enthusiasm. A proactive approach ensures readiness to tackle complex tasks and deliver impactful solutions.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Unemployed
Unemployed
10.2019 - Current
- I had some serious medical issues that caused me to be out of work for an extended amount of time. I took the much needed time off to recover. Now I'm ready to return back to work.
Retail Merchandiser
Anderson Merchandisers
09.2019 - 10.2019
- Collaborated with retail partners to ensure compliance with brand standards and promotional displays.
- Conducted regular store visits to assess merchandising execution and provide actionable feedback.
- Managed seasonal product launches, coordinating logistics and display setup for maximum impact.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
Seasonal Warehouse Associate
Adecco/Shutterfly
10.2018 - 11.2018
- Assisted in inventory management by accurately labeling and organizing products for easy access.
- Collaborated with team members to maintain cleanliness and safety standards throughout work areas.
- Conducted quality checks on incoming shipments to ensure compliance with company specifications.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
Assembly Worker
Cornerstone Staffing Solutions, Inc
04.2018 - 05.2018
- Operated assembly machinery to produce high-quality components efficiently.
- Inspected finished products for quality assurance and compliance with standards.
- Adhered to strict safety guidelines, contributing to a safe working environment for all staff.
- Followed detailed assembly instructions, processes, and procedures.
Garden Center Associate
Home Depot
02.2018 - 03.2018
- Assisted customers in selecting plants and garden supplies based on preferences and environmental conditions.
- Maintained product displays, ensuring appealing presentation and accessibility for shoppers.
- Educated customers on proper plant care techniques, enhancing their gardening success and satisfaction.
- Collaborated with team members to streamline inventory processes, improving stock accuracy and availability.
Retention Specialist
Conduent
10.2017 - 11.2017
- Developed retention strategies to enhance customer loyalty and reduce churn rates.
- Analyzed customer feedback to identify trends and implement targeted engagement initiatives.
- Built constructive customer relationships to improve loyalty and recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Customer service outfitter
Cabela's
08.2017 - 10.2017
- Delivered exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Demonstrated empathy and understanding when handling difficult customer situations, resulting in increased client loyalty.
- Handled escalated calls from dissatisfied customers while maintaining composure under pressure.
- Collaborated with other departments for seamless resolution of complex customer issues, promoting a unified approach to problemsolving.
Seasonal Head Cashier
Lowes Home Improvement Stores
04.2017 - 04.2017
- Supervised daily cash operations, ensuring accurate transactions and compliance with company policies.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Streamlined checkout processes, reducing wait times and improving customer satisfaction scores.
- Coordinated scheduling for cashier staff, ensuring adequate coverage during peak hours for operational efficiency.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Telesales
United Health Group
08.2016 - 10.2016
- Established rapport with prospects quickly, fostering trust and credibility in the telesales process.
Customer Service Supervisor
Walmart
11.2015 - 08.2016
- Supervised customer service operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and improve service delivery.
- Resolved complex customer inquiries, fostering positive relationships and enhancing customer satisfaction.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
- Collaborated with cross-functional teams to streamline communication and improve overall operational effectiveness.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
Telesales Representative
Optum/United Health Group
07.2015 - 10.2015
- Developed strong rapport with customers to enhance retention and service satisfaction.
- Utilized CRM software to track interactions and manage customer data effectively.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
Customer Service Manager
Walmart
08.1997 - 01.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Education
Diploma -
Northwestern High School
Rock Hill, SC01.1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
Certification
Driver's License
Timeline
Unemployed
Unemployed
10.2019 - Current
Retail Merchandiser
Anderson Merchandisers
09.2019 - 10.2019
Seasonal Warehouse Associate
Adecco/Shutterfly
10.2018 - 11.2018
Assembly Worker
Cornerstone Staffing Solutions, Inc
04.2018 - 05.2018
Garden Center Associate
Home Depot
02.2018 - 03.2018
Retention Specialist
Conduent
10.2017 - 11.2017
Customer service outfitter
Cabela's
08.2017 - 10.2017
Seasonal Head Cashier
Lowes Home Improvement Stores
04.2017 - 04.2017
Telesales
United Health Group
08.2016 - 10.2016
Customer Service Supervisor
Walmart
11.2015 - 08.2016
Telesales Representative
Optum/United Health Group
07.2015 - 10.2015
Customer Service Manager
Walmart
08.1997 - 01.2015
Diploma -
Northwestern High School