Summary
Overview
Work History
Education
Skills
Certification
Credentials
Presentations
Accomplishments
Caregiver Excellence Award: Innovation
Timeline
Generic
Danielle Crow

Danielle Crow

Nurse Manager
Vero Beach,Florida

Summary

Highly skilled nursing executive with focus on leadership and strategic management. Proven track record in delivering high-quality patient care while driving operational efficiency. Strong emphasis on team collaboration, adaptability, and achieving measurable results. Expertise in healthcare administration, policy development, and staff development. Recognized for reliable problem-solving and effective communication in dynamic healthcare environments.

Overview

28
28
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
2
2
Languages

Work History

Nurse Manager – Hospital Care at Home

Cleveland Clinic
01.2023 - Current
  • Implemented acute hospital care at home at Cleveland Clinic Florida
  • Developed a productive and safe staffing model based on high reliability and call volume
  • Adapted existing and developed new policies & procedures to support care model
  • Worked closely with administration to develop and implement best practices to improve patient outcomes.
  • Introduced a culture of continuous improvement by encouraging staff participation in quality improvement initiatives, fostering ownership and accountability for positive change.
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Designed and implemented standards of care for nursing and patient care.
  • Oversaw and approved recruitment, hiring and orientation of new nursing staff.
  • Optimized operations by analyzing performance metrics and identifying areas for improvement, leading to enhanced efficiency and cost savings.
  • Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
  • Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.

Clinical Education Specialist – Emergency & Trauma

Health First
08.2021 - 01.2023
  • Designed assessment tools to measure learner needs
  • Developed targeted training materials for diverse audiences, including physicians, nurses, therapists, and support staff.
  • Reviewed current literature regularly to maintain up-to-date knowledge of best practices in clinical education methodology.
  • Enhanced clinical education by developing adaptive learning modules and interactive content for healthcare professionals.
  • Implemented innovative teaching methods such as simulations, role-playing exercises, and case studies to enhance critical thinking skills in learners.

Nurse Manager - Telehealth

Cortex
09.2019 - 07.2021
  • Remote supervisor for 300+ registered nurses providing telehealth, phone, and chat support to patients in 4 different states seeking Covid-19 recommendations, testing, and immunization
  • Responsible for staffing, team meetings, quality assurance, wait times and abandonment rates
  • Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.

Assistant Nurse Manager – ED

Ohio State University: James Cancer Hospital
10.2016 - 03.2018
  • Company Overview: third largest emergency department in the nation
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Chair of the ED High Utilizer Committee
  • Innovation and implementation of an oncology focused emergency department
  • Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
  • Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
  • Maintained compliance with regulatory standards by staying up-to-date on industry best practices and incorporating them into daily operations as necessary.
  • Enhanced staff competency by developing and delivering targeted training programs, resulting in improved patient outcomes.

ED Nurse Manager

St. Rose Hospital
05.2015 - 10.2016
  • Developed rapport with patients from diverse backgrounds by demonstrating cultural sensitivity and effective communication skills.
  • Spearheaded quality improvement projects, resulting in enhanced patient outcomes and department efficiencies.
  • Mentored new nursing staff, providing guidance on clinical practice and emergency department workflows.
  • Evaluated staff performance through ongoing feedback mechanisms, annual evaluations, and targeted coaching interventions as needed.
  • Optimized staffing levels to ensure adequate coverage during peak hours and emergencies.
  • Managed department budget, ensuring responsible allocation of resources while maintaining high-quality patient care standards.
  • Enhanced patient care by implementing evidence-based practices and updating department protocols.
  • Streamlined the triage process for improved patient flow and reduced wait times.

Registered Nurse, ED

St. Francis Memorial
01.2007 - 05.2015
  • Relief Charge Nurse
  • Burn Center
  • Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
  • Managed care from admission to discharge.
  • Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
  • Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Managed staffing schedules efficiently to maintain optimal nurse-to-patient ratios, ensuring quality care delivery while minimizing overtime expenses.
  • Supported hospital accreditation efforts by ensuring adherence to established standards and best practices within the nursing department.

Flight Nurse

CALSTAR
09.2008 - 09.2009
  • Maintained safe and secure environment for patients during high-stress situations such as emergency landings or turbulence.
  • Cultivated positive relationships with referring facilities through professional conduct during patient transfers and consultations.
  • Performed advanced clinical interventions as needed to stabilize patients during transport, improving their chances for recovery upon arrival at receiving facilities.
  • Communicated effectively with pilots and other crew members to optimize in-flight operations and patient care.
  • Increased team efficiency by participating in regular training exercises and maintaining up-to-date knowledge on emergency procedures and protocols.
  • Improved patient outcomes by providing high-quality, timely medical care during air transport.
  • Exercised sound decision-making abilities when faced with complex or rapidly changing situations involving critically ill or injured patients.
  • Enhanced flight safety by conducting thorough pre-flight checks and ensuring proper equipment functionality.
  • Ensured comprehensive documentation of patient interactions, treatments, assessments, and outcomes for accurate recordkeeping and continuity of care.
  • Managed onboard inventory of medications and supplies to ensure adequate preparation for each mission.

RN, Emergency Department

San Mateo Memorial Hospital
02.2006 - 01.2007
  • Managed multiple priorities simultaneously while delivering exceptional nursing care in busy 24/7 Emergency Department setting.

Emergency Room Registered Nurse: Trauma

Grant Medical Center
01.2001 - 12.2005
  • Company Overview: Level 1 Trauma Center
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
  • Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.

ED RN

O’Bleness Memorial Hospital
03.1999 - 12.2000

ED RN

Pleasant Valley Hospital
02.1997 - 01.1999

Education

Master of Science - Nursing Administration

The University of Texas At Arlington
Arlington, TX
08.2015 - 01.2018

Bachelor of Science - Nursing

Ohio University
Athens, OH
08.1998 - 01.2000

Associate of Science - Nursing

Hocking College
Nelsonville, OH
10.1994 - 01.1996

Skills

Innovation

Direct patient care

Staff leadership

Quality improvement

Clinical supervision

Critical thinking

Clinical expertise

Performance improvement

Department management

Crisis intervention

Policy development

Microsoft office

Certification

TCRN – Trauma Certified Registered Nurse

Credentials

  • MSN
  • RN
  • TCRN

Presentations

  • 04/01/24, High Tech House Calls: Journey to Hospital Care at Home, FAHQ Conference, Orlando, FL
  • 03/01/18, BeD Ready to Out: An Epic Approach to Nursing Handoff, NCCN Conference, Orlando, FL
  • 03/01/18, Pressure Injury Identification & Prevention in an Oncology ED, NCCN Conference, Orlando, FL

Accomplishments

  • Acute Hospital at Home implementation for major US health system.
  • Oncology emergency department development
  • Hospital at Home Program of the year 2024
  • Driving software adaptation to support census growth in virtual unit
  • Published research letter: Early Heart Failure Outcomes and Medical Therapy Use in a Virtually Managed Hospital-at-Home Setting


Caregiver Excellence Award: Innovation

Cleveland Clinic Qtr 2 2023

Timeline

Nurse Manager – Hospital Care at Home

Cleveland Clinic
01.2023 - Current

Clinical Education Specialist – Emergency & Trauma

Health First
08.2021 - 01.2023

Nurse Manager - Telehealth

Cortex
09.2019 - 07.2021

Assistant Nurse Manager – ED

Ohio State University: James Cancer Hospital
10.2016 - 03.2018

Master of Science - Nursing Administration

The University of Texas At Arlington
08.2015 - 01.2018

ED Nurse Manager

St. Rose Hospital
05.2015 - 10.2016

Flight Nurse

CALSTAR
09.2008 - 09.2009

Registered Nurse, ED

St. Francis Memorial
01.2007 - 05.2015

RN, Emergency Department

San Mateo Memorial Hospital
02.2006 - 01.2007

Emergency Room Registered Nurse: Trauma

Grant Medical Center
01.2001 - 12.2005

ED RN

O’Bleness Memorial Hospital
03.1999 - 12.2000

Bachelor of Science - Nursing

Ohio University
08.1998 - 01.2000

ED RN

Pleasant Valley Hospital
02.1997 - 01.1999

Associate of Science - Nursing

Hocking College
10.1994 - 01.1996
TCRN – Trauma Certified Registered Nurse
TNCC – Provider & Instructor
CISD – Critical Incident Stress Debriefer
ACLS – American Heart Association Provider & Instructor
BLS – American Heart Association Provider & Instructor
PALS – American Heart Association Provider & Instructor
Emergency Nurses Association – Member
Danielle CrowNurse Manager