Danielle Croxford
Grand Rapids,MI
Summary
Driven professional with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Business ownership and 10 plus years experience in management, large and small retail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Bubbles Liquor World
Castle Rock, CO
01.2024 - Current
- Trained new cashiers on proper use of registers and store policies
- Developed strong working relationships with team members to foster collaboration.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted cashiers with resolving customer complaints and inquiries.
- Coordinated with other departments when additional support was needed during peak hours.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Answered customer questions and provided store information.
- Verified customer age requirement for alcohol or tobacco purchases.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
Front End Supervisor
King Soopers
Castlerock, CO
04.2023 - 01.2024
- Trained new employees in customer service techniques and store policies.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Conducted regular performance evaluations of front end personnel.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Assisted management team in developing operational strategies that improved overall store performance.
- Ensured adequate staffing levels during peak business hours.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Resolved customer complaints in a professional manner.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Welcomed large volume of guests and improved overall customer service.
- Counted and balanced registers.
- Delegated work to staff, setting priorities and goals.
Owner- Household Cleaning Business
Self-employeed
Littleton, CO
01.2016 - 04.2023
- Developed policies and procedures for the organization.
- Maintained relationships with existing clients by providing superior customer service.
- Reviewed legal documents related to business operations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Implemented quality assurance processes to ensure product excellence.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Led startup and creation of operational procedures and workflow planning.
- Formed and sustained strategic relationships with clients.
- Oversaw daily operations, optimizing efficiency and productivity.
- Fostered positive relationships with clients and vendors.
Store Manager
Sagar Inc/ Shell
Littleton, CO
01.2009 - 04.2023
- Created weekly work schedules for store personnel.
- Developed relationships with suppliers to negotiate better prices.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Identified opportunities for cost savings through waste reduction initiatives.
- Planned special promotions or discounts based on market trends.
- Monitored inventory levels and placed orders to restock shelves.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prepared staff work schedules and assigned team members to specific duties.
- Negotiated contracts with suppliers for cost-effective solutions.
Education
High School Diploma -
Mountain Vista High School
Highlands Ranch, CO05-2007
High School Diploma -
Diss High School
U.K05-2005
Some College (No Degree) -
Arapahoe Community College
Littleton, COSkills
- Adaptability and Dependability
- Cash Drawer Reconciliation
- Positive Attitude
- Procedure Enforcement
- Punctual and Reliable
- Report Generation
- Customer Service Management
- Admin skills
- Training and mentoring
- Cash Management
- Vendor Management
- Strategic thinker
- TIPS alcohol certificate
- Data entry skills
- Clean driving record
- Telephone skilks
Certification
- TIPS alcohol sales certificate
References
- Janna Ricks or Dale Woolums 303-468-8100 (Bubbles Management)
- Ben Spurlock 303-562-9128 ( King Soopers KROGER Management)
- Dawn VanDonkellarr 720-428-1077 (Business client)
- Holly Callero 303-810-7293 (Business client)
- Raj Virmami 303-995-1161 (Gas station owner)
Timeline
Cashier Team Lead
Bubbles Liquor World
01.2024 - Current
Front End Supervisor
King Soopers
04.2023 - 01.2024
Owner- Household Cleaning Business
Self-employeed
01.2016 - 04.2023
Store Manager
Sagar Inc/ Shell
01.2009 - 04.2023
High School Diploma -
Mountain Vista High School
High School Diploma -
Diss High School
Some College (No Degree) -
Arapahoe Community College