Danielle Crumlich
Middletown,PA
Summary
Detail-oriented administrative professional with extensive experience in supporting medical staff and improving patient satisfaction. Proven track record in managing schedules, training staff, and streamlining processes to boost operational efficiency. Strong communication and project management skills, with a focus on proactive issue resolution. Adept at multitasking and thriving in dynamic environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Desk Operational Lead
PA Retina Specialists
08.2012 - Current
- Provide direct support to front desk team, including call center and reception staff.
- Successfully assist with answering 400+ calls a day.
- Assist scheduling coordinators in managing doctors' schedules and patient recalls.
- Enter monthly physician templates into practice management software for efficient coverage.
- Facilitate training sessions for front desk staff, offering constructive feedback on procedures.
- Updated and modified training tools in collaboration with front desk trainer as needed.
- Oversee patient appointment reminder system and drug inventory management software.
- Coordinate monthly shift schedules, ensuring coverage for planned and unplanned absences.
- Conduct receptionist audits, assessing check-in/check-out processes and phone communications.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Optometric Assistant
Kirman Eye
12.2006 - 05.2008
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Maintained strict adherence to confidentiality protocols while handling sensitive patient data.
- Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
- Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
Tax Season Clerk/Computer Data Entry Operator
Department of Revenue
09.2005 - 07.2006
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Education
High School Diploma -
Hershey High School
Hershey, PASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Multitasking
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
Certification
- CPR Certified – American Heart Association
- OSHA Certified: Bloodborne Pathogens and Hazard Communication Training for the Medical Office
- Harassment Training Certified: It's More Than the #MeToo Movement
- Fraud, Waste, and Abuse in the Physician Practice Certified: Training for Employees
- Cultural Diversity and Competency Considerations for Health Care Certified
- HIPAA and Patient Confidentiality Certified
Timeline
Front Desk Operational Lead
PA Retina Specialists
08.2012 - Current
Optometric Assistant
Kirman Eye
12.2006 - 05.2008
Tax Season Clerk/Computer Data Entry Operator
Department of Revenue
09.2005 - 07.2006
High School Diploma -
Hershey High School
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