Danielle Cruz-Crawley
Raleigh,NC
Summary
Experienced with quality control auditing, ensuring adherence to regulatory standards and company policies. Utilizes analytical skills to identify discrepancies and implement corrective actions effectively. Knowledge of industry best practices, consistently maintaining high-quality standards through detailed inspections and evaluations.
Overview
20
20
years of professional experience
Work History
Quality Control Auditor
American Anesthesiology/NAPA
04.2013 - Current
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Provided analytical and project support to special projects and initiatives
- Prioritized and organized duties according to daily demands; often completing multiple tasks simultaneously.
- Provided and verified demographic and required billing information to ensure completeness of data entry for billing.
- Performed routine audits and quality assurance reviews to test operational processes.
- Instrumental in cross training team members to help with AANC teaching process.
- Regularly exceeded the department's required average for the production of 175 accounts daily, averaging 300 daily.
- Consistently stayed ahead of deadline while assisting other team members with reconciling and closing their batches.
- Participated and was an imperative part of the testing for Billing Specialist workflow design process.
- Interfaced with the other departments, external providers or clients to resolve errors.
- Effectively communicated with team members, leadership and external departments ensuring timely service.
Administrative Assistant
The Daniel Center for Math & Science
10.2012 - 04.2013
- Maintained receivables and payables workflow between organizations and their accounting firm.
- Checked invoices for discrepancies in price, quantity and items.
- Charged with the oversight of financial record keeping reporting.
- Ensured all income and expenses were assigned to correct general ledger accounts.
- Designed and edited monthly newsletter.
- Coordinated equipment maintenance and repairs to maintain office productivity
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Shift Leader
Char Grill
12.2009 - 02.2013
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Performed food production and preparation, promoting consistency with established recipes and procedures.
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift.
- Complied with company standards and policies, setting example for team members.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Childcare Provider
The Growing Child
01.2006 - 08.2008
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
- Designed marketing tools that aided in communicating our center's advantages and what we had to offer.
- Developed learning plans for children, improving educational outcomes with tailored instruction.
Customer Service Representative
Centralized Showing Services
04.2005 - 10.2005
- Managed a database with over 5,000 properties.
- Scheduled approximately 175 appointments for Real Estate Agents/Broker.
- Filtered and processed approximately 250 calls in a day.
- Handled escalated calls efficiently, finding satisfactory resolutions all clients.
- Reduced average call handling time, ensuring prompt service to clients while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
Bachelor of Science - Family Consumer Sciences
North Carolina Central University
Durham, NC12-2012
Skills
- Quality control processes
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Adaptability and flexibility
- Quality issue identification
- Effective communication
- Proficient in MedSuite & Athena
- Microsoft Office, Excel & Powerpoint
Timeline
Quality Control Auditor
American Anesthesiology/NAPA
04.2013 - Current
Administrative Assistant
The Daniel Center for Math & Science
10.2012 - 04.2013
Shift Leader
Char Grill
12.2009 - 02.2013
Childcare Provider
The Growing Child
01.2006 - 08.2008
Customer Service Representative
Centralized Showing Services
04.2005 - 10.2005
Bachelor of Science - Family Consumer Sciences
North Carolina Central University
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