Danielle Cuccaro
Holbrook,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated logistic customer service manager 7 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
39
39
years of professional experience
Work History
Logistics Manager
Pilot Freight-A Maersk Company
Inwood, NY
06.2015 - Current
- Coordinated dispatching of 150 or more deliveries
- accomplish daily delivery requirements.
- Managed monthly freight reports on damaged lost or refused shipments
- Worked with freight carriers to schedule more than 3-5 daily freight trailers to be offloaded in the warehouse
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Verified contents of inventory loads against Bills of Lading.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Operations Manager
Primary Pools
Bohemia, NY
04.2005 - 04.2015
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
Childcare Nanny
Michele Cain
Babylon, NY
03.2000 - 02.2015
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles and read books to young children.
- Engaged with children on age-appropriate level.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children everyday skills and language.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Assisted children in dressing appropriately for day's activities.
- Read and discussed stories with children to boost literacy and reading comprehension skills.
- Involved children in caring for household pets and chores.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Barter Broker
Barter Network Inc
Smithtown, NY
10.1993 - 02.2000
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Sold high volume of products and services in short timeframes to exceed quotas and maximize business revenue.
- Arranged sales between buyers and sellers, acting as representative for agency
- Utilized networking resources to seek out products or services Offered by sellers and match with potential buyers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Sachem High School North
Ronkonkoma, NY06.1993
Skills
- Logistics Processes Planning
- Organizational Requirements Monitoring
- Maintenance and Repair Orders
- Receiving Oversight
- Shipping Activity Oversight
- Inventory Management Software
- Daily Operations Management
- Inventory Reconciliation
- Shipment Updates
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Inbound and Outbound Calling
Timeline
Logistics Manager
Pilot Freight-A Maersk Company
06.2015 - Current
Operations Manager
Primary Pools
04.2005 - 04.2015
Childcare Nanny
Michele Cain
03.2000 - 02.2015
Barter Broker
Barter Network Inc
10.1993 - 02.2000
High School Diploma -
Sachem High School North
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