Danielle Cunningham
Memphis,TN
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Experienced with remote customer support, proficient in managing inquiries and resolving issues promptly. Utilizes effective communication and technical skills to provide seamless user experiences. Knowledge of customer relationship management tools and best practices to ensure client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
A1 Tax Service
12.2016 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Leasing Consultant
Walden Pointe Apartments
06.2023 - 01.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Collected rent and tracked resident payments and information in computer system.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Negotiated lease agreements to meet both tenant needs and property management goals.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Lead Collections Specialist
AMERICAN CAR CENTER
01.2022 - 02.2023
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Trained new team members on scripts, company services, and collection strategies.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Used probing techniques to determine debtors' reasons for delinquency.
Customer Service Associate
PROGRESSIVE CASULTY INSURANCE COMPANY
01.2020 - 09.2020
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed comprehensive FAQ section on company website, reducing incoming query volume.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Enhanced brand image by consistently delivering service beyond expectations.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High school diploma -
Manassas High School
Memphis, TN05-2004
Skills
- Data entry
- Scheduling
- Administrative skills
- File organization
- Team collaboration
- Problem-solving skills
- Multi-line telephone systems
- Confidentiality handling
- Work prioritization
- Verbal and written communication
- Time management
- Listening skills
Certification
- Barbering License
- Driver's License
Timeline
Leasing Consultant
Walden Pointe Apartments
06.2023 - 01.2024
Lead Collections Specialist
AMERICAN CAR CENTER
01.2022 - 02.2023
Customer Service Associate
PROGRESSIVE CASULTY INSURANCE COMPANY
01.2020 - 09.2020
Front Desk Receptionist
A1 Tax Service
12.2016 - Current
High school diploma -
Manassas High School
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