DANIELLE CUPOLI
Stoughton,MA
Summary
Results-oriented Healthcare Operations Leader with 16+ years of experience driving operational excellence in patient-centric medical offices. Proven ability to manage teams, budgets, supplies, and patient services, fostering high-performing staff and exceptional customer service in high-volume practices. Extensive experience in detecting and combating fraud, waste, and abuse (FWA) within healthcare operations, coupled with strong expertise in data mining, medical auditing, and regulatory compliance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Physical Evaluation Board Liaison (Case Manager)
United States Air Force
02.2023 - Current
- Served as case manager and principal point of contact for 97 service members throughout the medical separation/retirement process
- Bridged the gap between the VA, Service Members, and the Air Force to promote a cohesive approach to support/service implementation
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements
- Collaborated with 3 multidisciplinary teams to address client needs and formulate tailored support strategies
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
Medical Standards Manager
United States Air Force
09.2019 - 01.2023
- Defined priorities and directed the administration of high-quality patient care to meet the needs of 560 flying and special operational duty personnel beneficiaries
- Managed the accreditation process, ensuring strict adherence to regulatory standards and accreditation requirements.
- Designed and implemented a customizable medical screening program for civilian military applicants in Europe, reducing processing time by up to 48%
- Led a multidisciplinary Patient Centered Medical Home (PCMH) team, fostering collaboration between physician, nurse, medical technicians, and care coordinator
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed clinic performance to identify areas of improvement and make necessary adjustments
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Director of Education and Training
United States Air Force
09.2017 - 07.2019
- Led the creation of targeted medical instruction programs, resulting in a significant improvement in training quality for all personnel
- Oversaw the development and implementation of a comprehensive training portfolio encompassing NREMT, BLS, and professional development modules
- Transformed core medical curricula to better align with the needs of newly enlisted Airmen, accelerating upgrade training time by 20%
- Administered assessments and proctored examinations to maximize the learning outcomes of participants and position them to realize institutional goals
- Developed and executed an Education and Training initiative, enhancing base-wide compliance with mandatory training requirements and improving overall program adherence
- Maintained and analyzed student records/data within the education system to inform decision-making regarding class frequency and training resources
- Created and briefed Education and Training progress and statistics to leadership weekly and quarterly, ensuring targets are being met.
Surgical Trauma ICU Supervisor
United States Air Force
01.2011 - 09.2017
- Maintained optimal nurse-to-patient ratios and equipment manning through daily prioritization and resource allocation
- Managed payroll for 23 civilian personnel
- Spearheaded the accreditation process ensuring strict adherence to regulatory standards and accreditation requirements.
- Implemented targeted quality improvement measures and staff training programs, resulting in successful accreditation and enhanced patient care outcomes.
- Serviced senior leadership with custom reports (turnover, logistics, budget, staffing), identifying improvements and staffing needs
- Tracked training currency for 32 personnel and civilian credential expirations
- Provided key intelligence to support strategic planning
- Championed compliance with policies and procedures, advising colleagues for optimal efficiency.
Aerospace Medical Technician
United States Air Force
01.2009 - 01.2011
- Supported a cross-functional clinical team of 6 by providing high-quality patient support, managing key administrative functions
- Cultivated trusting patient relationships, facilitated educational initiatives, and served as a point of inquiry
- Maintained medical records and coded exams to enable proper clinic reimbursements
- Streamlined healthcare operations to drive efficiency and maintain organization in medical supply/equipment monitoring
- Provided empathetic emotional support to patients and families during challenging times, fostering a culture of compassion.
Education
MBA - Business Administration
University of Maryland Global Campus
07.2023
BA - Healthcare Administration
University of Arizona Global Campus
06.2015
Associate of Science - Allied Health Sciences
Community College of The Air Force – AL
09.2011
Skills
- Fraud, Waste, and Abuse Detection
- Data Mining and Analysis
- Medical Coding and Auditing
- Healthcare Claims Processing
- Microsoft Office Suite
- Regulatory Compliance
- Investigative Reporting
- Policy and Procedure Development
- Project & Program Management
- Cross-functional Collaboration
- Time Management & Multitasking
- Communication (Verbal, Written, Interpersonal)
- Customer Service
- Accreditation Management
Certification
- BLS
- NREMT
Affiliations
- DHA
- USAF
- AHIMA
Timeline
Physical Evaluation Board Liaison (Case Manager)
United States Air Force
02.2023 - Current
Medical Standards Manager
United States Air Force
09.2019 - 01.2023
Director of Education and Training
United States Air Force
09.2017 - 07.2019
Surgical Trauma ICU Supervisor
United States Air Force
01.2011 - 09.2017
Aerospace Medical Technician
United States Air Force
01.2009 - 01.2011
MBA - Business Administration
University of Maryland Global Campus
BA - Healthcare Administration
University of Arizona Global Campus
Associate of Science - Allied Health Sciences
Community College of The Air Force – AL
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