Danielle Currence
Rock Hill,SC
Summary
Healthcare administrative leader with 17+ years of experience in patient access management, scheduling operations, and medical office administration. Proven track record of improving efficiency, reducing service gaps, and enhancing patient satisfaction in high-volume healthcare environments. Expertise includes Epic (Epic Super User), EMR systems, insurance verification, quality assurance, and team leadership.
Currently lead both onsite and remote teams, implementing operational improvements that have reduced consumer focus rating issues, abandoned calls, copay/POS collection errors, and real-time eligibility discrepancies by 37%. Recognized for building high-performing teams through targeted training, clear process development, and measurable accountability standards.
Specialties: Patient Access Leadership • Healthcare Administration • Scheduling Optimization • Insurance Verification • EMR/Epic Super User • Quality Assurance • Staff Training & Development • Workflow Process Improvement • Customer Service Excellence • Revenue Cycle Support
Overview
18
18
years of professional experience
Work History
Patient Access Supervisor
Atrium Health
11.2024 - Current
- Increased staff retention rates with regular performance evaluations, constructive feedback, and professional development opportunities.
- Implemented interdisciplinary rounds to foster open communication between healthcare professionals, resulting in improved decision-making for patient care management.
- Improved quality of care for patients, conducting thorough assessments, and designing individualized care plans in collaboration with the multidisciplinary team.
- Strengthened relationships between nursing staff and other departments by actively participating in cross-functional meetings aimed at improving overall patient experience within the facility.
- Oversee both onsite and remote patient access teams, ensuring consistent operational standards and accountability.
• Provide leadership through coaching, performance reviews, and structured training programs to boost productivity and morale.
• Foster collaboration between administrative teams, clinical staff, and leadership to enhance patient experience and operational efficiency.
Care Coordinator
Atrium Health
06.2023 - 11.2024
- Collaborated with healthcare teams to develop and implement patient care plans, providing education and support to patients and their families.
- Informed patients about insurance coverage and benefits, aiding in their healthcare decision-making process.
- Organized the scheduling of surgical procedures and diagnostic tests, improving cross-departmental operational efficiency.
- Obtained required authorizations for patient care services from insurance providers to maintain compliance and ensure continuous care.
Patient Access Coordinator/Procedure Scheduler
Charlotte Gastroenterology and Hepatology
02.2022 - 06.2023
- Coordinate patient scheduling for colonoscopy and endoscopy procedures, including preparation instructions to ensure smooth patient experiences.
- Verify insurance coverage for medical procedures, and ensure accuracy of patient demographics and medical records for quality assurance.
- Train new staff in front desk operations to maintain a competent and informed administrative team.
- Manage the scanning and organization of documents into the electronic medical records system and address patient inquiries to maintain high standards of quality control.
Medical Administrative Assistant
OrthoCarolina
03.2020 - 12.2021
- Coordinated meetings, projects, and travel itineraries, ensuring alignment with provider objectives and effective communication of details to involved parties.
- Updated appointment schedules in Centricity and Epic, optimizing provider time management and compliance with scheduling protocols.
- Assembled and organized materials for depositions and meetings to support provider readiness and fulfillment of legal and professional responsibilities.
- Acted as the principal contact for internal and external communications, addressing inquiries and composing correspondence, while overseeing special projects to adhere to organizational timelines.
Lead Patient Coordinator-Live Answer
Carolinas Healthcare Systems
06.2014 - 03.2020
- Led cross-departmental training initiatives for new staff in areas such as Referrals, Front Desk operations, and Medical Records management.
- Streamlined physician schedule management by designing and maintaining appointment templates to optimize patient flow.
- Enhanced patient experience by coordinating appointment scheduling, disseminating educational materials, and ensuring prompt response to inquiries within a 24-hour timeframe.
- Upheld exemplary patient service and data accuracy by conducting thorough quality checks on demographic, medical record, and insurance information.
Referral Office Liaison, Network Service Center
Metro Health System
09.2012 - 05.2014
- Facilitated efficient appointment scheduling across various departments, improving patient access to primary care and specialty services.
- Maintained high standards in documentation by verifying patient information and medical records, achieving a 99% accuracy rate in encounter processing.
- Streamlined internal communication by effectively directing messages to appropriate healthcare professionals and supporting medication renewal and referral procedures.
Patient Services Representative/Red Coat
Cleveland Clinic Foundation
03.2007 - 09.2012
- Managed patient appointment scheduling, ensuring efficient coordination of follow-ups and procedures, including OR bookings for endoscopies and colonoscopies.
- Facilitated the patient check-in process, handled medical records, and performed quality assurance checks on patient demographics, insurance information, and medical history.
- Supported clinical staff by organizing medical records, placing referrals and transport orders in the Epic system, and assisting with hospital admission appointments.
- Provided front office support by answering calls, assisting with patient transportation, maintaining reception areas, and participating in emergency response protocols as needed.
Education
Medical Assistant Diploma -
Cleveland Institute for Dental and Medical Assisting
Cleveland, OH01.2003
High School Diploma - undefined
Bedford High
Bedford, OH01.2000
Skills
- Mastered Skills in MyChart Software
- Proficient Utilizing Hyperspace and Epic Operating System
- Developed Excellent Customer Service Skills Fulfilling Patient Needs Through in-Depth Attention
- Patient Relations
- Communication
- Problem-Solving
- Compliance Regulations
- Clinical leadership
- Ethics and confidentiality
- Care coordination
- Quality improvement
Timeline
Patient Access Supervisor
Atrium Health
11.2024 - Current
Care Coordinator
Atrium Health
06.2023 - 11.2024
Patient Access Coordinator/Procedure Scheduler
Charlotte Gastroenterology and Hepatology
02.2022 - 06.2023
Medical Administrative Assistant
OrthoCarolina
03.2020 - 12.2021
Lead Patient Coordinator-Live Answer
Carolinas Healthcare Systems
06.2014 - 03.2020
Referral Office Liaison, Network Service Center
Metro Health System
09.2012 - 05.2014
Patient Services Representative/Red Coat
Cleveland Clinic Foundation
03.2007 - 09.2012
High School Diploma - undefined
Bedford High
Medical Assistant Diploma -
Cleveland Institute for Dental and Medical Assisting
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