Danielle Curtis

Employment gaps are present in work history due to dedicating several years at different stages in my children's lives to being a stay-at-home mother and homemaker. I feel privileged that my life and career have allowed me the gift of facilitating their growth. This experience has enhanced my talents in leadership, teamwork, determination, and prioritization as I managed multiple schedules, trained others, enforced rules, and provided around-the-clock care. After taking this time to grow my family, I am at a stage in life where I am motivated, excited, and dedicated to resuming a full-time career and educational opportunities for career advancement.

• Fast-paced and high-pressure tasks, constant adaptation to changing situations, new responsibilities, and troubleshooting any problems that may arise while supporting needs of 65 retail locations and collaborating with team of four Category Managers and Category Director to successfully oversee 65 stores at award-winning family-owned specialty grocer that holds high standards and commitment to best-in-class service and innovation
• Administrative support of team of four Category Managers and Category Director
• Data entry of pricing into complicated POS/database system that utilized Oracle, Excel, and private company software
• Managed database system by processing invoices, entering purchase data, and performing troubleshooting and optimizing operations
• Occasionally performed tasks related to spreadsheet creation and data analytics requested by Vice President of Fresh Operations
• Chart creation/sales and profit margin analytics
• Data entry, maintenance, and/or copy editing of print advertisements, databases of merchandise, and financial tracking of 65 retail locations
• Undertook and successfully completed large project to correct broken database and profit tracking systems that were in place while navigating multiple computer software programs of varying age and compatibility
• Analyzed profitability for merchandise sold across multiple categories as well as individual performance of each retail location
• Problem-solving and troubleshooting multiple grocery industry software required for POS and scales at 65 retail locations
• Email composition/communications with team of 65 store management teams
• Note-taking for executive meetings and distribution of meeting summaries to executive team
• Project planning including marketing campaigns, signage, simple graphic/flyer creation, monthly newsletters, copy editing of print ads, and manager communications with stores and other projects as needed by Category Director
• Occasionally took on side projects as opportunities arose, including assisting with coordinating and catering/bartending events, including fundraisers for Governor John Bel Edwards and private parties held by Donald Rouse, owner of company as well as his family and other associates.

• Before being promoted to position of Category Analyst for Rouses' corporate office, employed as Department Manager Specialist
• Trained employees and assured employee adherence to policies and procedures
• Inventory, planning and ordering product selection, employee scheduling, display creation and merchandising, customer service, and constant knowledge acquisition in categories of Wine, Spirits, Beer, specialty cheeses, charcuterie, deli items, catering, and other specialty items at high-end grocer

• Sales and customer support in fast-paced retail environment
• Met sales goals and objectives for commission-based pay
• Assisted clients with mobile devices, educated customers on emerging technology, learned and utilized cellular network technology as well as new device technology
• Trained over 10 new employees by setting achievable goals, providing assistance, and monitoring key performance metrics
• Increased customer satisfaction and was recognized as one of location’s highest-performing employees

• Hiring and training department employees
• Inventory and product ordering
• Merchandising sales floor displays
• Provided best-in-class customer service at high-end specialty grocer
• Maintained gross profit percentage of department
• Met and exceeded profitability goals

• Care of mentally and physically disabled youth and type I diabetic youth at nonprofit residential summer camp